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Community Care Coordinator
Hanger, Inc.Community Care Coordinator supporting patients through orthotic and prosthetic care at Hanger Clinic. Coordinating referrals, insurance documentation, follow-ups, and healthcare-provider relationships.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care coordination, including pre-operative and post-operative support, while effectively managing communication with patients, families, and healthcare professionals. Proficient in navigating insurance processes and maintaining patient engagement through follow-up and documentation.
Highest-signal resume keywords
Patient Care CoordinationCustomer Service SkillsInsurance Processing KnowledgeCommunication SkillsHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Management SystemInsurance DocumentationMedical TerminologyClinical Communication ToolsWindows-Based Software Proficiency
Soft Skills
Interpersonal SkillsOrganizational SkillsEmpathyTime Management
Tools & Technologies
SharePointPost-Acute CRM
Certifications & Qualifications
ABC Certified Orthotic FitterATCEMTMASurgical TechLVNPTAPhysician ExtenderOTASocial Work
Industry Keywords
Patient Care EnvironmentHealthcare Facility SupportReferral RelationshipsContinuity of CareHanger Clinic Front-Office Duties
About the role
Key responsibilities & impact- Contact new patients before or after initial consultation or AmpuShield fitting and enter them into Hanger Clinic’s patient management and tracking system
- Support patients with amputations before and after surgery by providing information, resources, advice, and counsel about prosthetic/orthotic fitting processes and options
- Coordinate AMPOWER visits
- Build and maintain referral relationships for Hanger Clinic
- Assist with obtaining clinical documentation for insurance coverage
- Maintain patient engagement through follow-up communications and appointments to ensure continuity of care
- Provide updates on surgeon follow-up visits, including wound descriptions, photos, care-plan details, and modifications
- Complete hospital, skilled nursing facility, and rehabilitation facility visits as needed by the care team
- Identify and follow up on referrals to ensure continuity of care and meet patient/family needs
- Act as a contact for patients, families, physicians, outside agencies, staff, and the general public regarding clinic services
- Serve as liaison between patients and clinic areas/ancillary services for pre-operative and post-operative planning, preparation, and care coordination through definitive device delivery
- Use CCC clinical communication and tracking tools to communicate with patients and health professionals
- Assist patients with upcoming visits and fittings, potentially becoming an ABC Certified Orthotic Fitter
- Coordinate day-to-day communication and management with patients, care-team members, referral partners, Hanger personnel, and office staff
- Interact with community healthcare providers to build relationships and foster opportunities to serve more patients
Requirements
What you’ll need- Minimum 2 years of experience in a patient care environment
- BA/BS in a health-related field or equivalent work experience
- Ability to be credentialed in major hospital systems
- Experience providing a high level of customer service in a fast-paced environment
- Ability to handle confidential data with discretion
- Valid, non-revoked passenger vehicle driver’s license, or eligibility to obtain one, with a driving record meeting Hanger’s Motor Vehicle Safety Policy
- Strong interpersonal, oral, and written communication skills
- Strong customer service skills
- Empathetic, kind, and engaging personality
- Excellent organizational skills
- Understanding of insurance
- Time management and ability to maintain a schedule
- Preferred ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extender, OTA, Social Work, or similar certification or equivalent experience
- Experience with progressive responsibilities in healthcare facility administrative support, such as insurance processing coordinator, patient care coordinator, MA, or related roles
- Experience interfacing with physicians, nurses, physical therapists, occupational therapists, and clinical support personnel
- Ability and willingness to work with handicapped individuals
- SharePoint and post-acute CRM proficiency
- Understanding of medical reimbursement and terminology
- Understanding of Hanger Clinic front-office duties preferred
- Ability to use computers, Windows-based software, email, and necessary office equipment
- Ability to be credentialed in major hospital systems
Benefits
Comp & perks- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest