Patient Access Coordinator

Hanger, Inc.

Patient Access Coordinator managing reception, intake, payments, scheduling, and records for Hanger’s orthotic and prosthetic clinics. Supporting patients, referral sources, and clinic operations.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient interaction, front-office procedures, and electronic health record management while ensuring accurate patient information and payments. Strong communication skills and the ability to work collaboratively with healthcare teams are essential.

Highest-signal resume keywords

Patient InteractionElectronic Health Record ManagementCustomer Service ExperienceMedical Front-Office ProceduresCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alpha Filing SystemMedical Reimbursement KnowledgeData EntryOffice Equipment OperationWindows-Based Software Proficiency

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationTelephone Communication

Tools & Technologies

Fax MachinesCalculatorsPostage MachinesCopiers

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Patient DemographicsInsurance VerificationRevenue Cycle ManagementFront-Desk InquiriesPatient Experience Programs

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries
Verify and update patient demographics and insurance details during check-in
Handle walk-in registrations
Collect deductibles, copays, co-insurance, and other patient payments at the front desk
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources
Collaborate with the Revenue Cycle Management team to obtain necessary patient information
Maintain accurate and complete electronic health records for all patients

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Less than one year of customer service, administrative, or related experience required
Receptionist experience or medical front-office procedure experience preferred
Must have, or be eligible to obtain, a valid driver’s license and meet Hanger’s Motor Vehicle Safety Policy standards
Strong interpersonal, oral, telephone, and written communication skills
Ability to key 30 words per minute accurately
Ability to work with handicapped individuals
Understanding of the Alpha filing system
Understanding of medical reimbursement and terminology and front-office receptionist duties preferred
Computer proficiency, including Windows-based software and email
Ability to use office equipment including fax machines, calculators, postage machines, and copiers
Must meet the job-fit standard determined by the Talent Sorter assessment preferred; Hanger administers the assessment during selection

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee