Patient Access Coordinator

Hanger, Inc.

Patient Access Coordinator supporting Hanger’s orthotic and prosthetic clinics through reception, intake, scheduling, payments, and records maintenance.

Posted 8/14/2026full-timeColumbus • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, insurance verification, and electronic health record management while providing exceptional customer service in a medical front-office environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationElectronic Health Records ManagementCustomer Service ExperienceInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyAlpha Filing SystemData EntryFront-Office Receptionist DutiesMedical Reimbursement Knowledge

Soft Skills

Strong Interpersonal SkillsOral Communication SkillsWritten Communication Skills

Tools & Technologies

Windows-Based SoftwareOffice EquipmentFacsimile MachineCalculatorPostage Machine

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Patient Experience ProgramsRevenue Cycle ManagementMedical Front-Office Procedures

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, provide information on wait times, and address front-desk inquiries
Verify and update patient demographics and insurance details during check-in
Handle walk-in registrations
Collect patient payments, including deductibles, copays, and co-insurance
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources
Collaborate with the Revenue Cycle Management team to obtain necessary patient information
Maintain accurate and complete electronic health records for all patients

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Less than one year of customer service, administrative or related experience required
Experience in a receptionist position or medical front-office procedures preferred
Must have, or be eligible to obtain, a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy standards
Strong interpersonal, oral, including telephone, and written communication skills
Ability to key 30 words per minute with accuracy
Ability to work with handicapped individuals
Understanding of Alpha filing system
Understanding of medical reimbursement and terminology and front-office receptionist duties preferred
Ability to use a computer, including Windows-based software and e-mail
Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier
Talent Sorter assessment fit preferred and administered during selection

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee