Administration

• Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities.
• Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
• Maintain excellent customer service relationships with patients and referral sources.
• Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources.
• Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
• Ensure the privacy and security of protected health information per HIPAA rules.
• Assist with patient follow-up as directed.
• Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
• Enter patient demographics and insurance verifications as appropriate.
• Efficiently manage multiple phone lines.
• Record written documentation that is clear, concise, and accurate.
• File all patient charts and other documentation, following established guidelines.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Perform other duties or special projects as assigned.

Office Administrator

Forescout Administrator, SME – TS/SCI Clearance

IT Services Administrator