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Patient Access Coordinator
Hanger, Inc.Patient Access Coordinator at Hanger, Inc. managing patient reception and administrative tasks.
About the role
Key responsibilities & impact- Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
- Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
- Collect patient payments, including deductibles, copays, and co-insurance at the front desk
- Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
- Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
- Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
- Ensure accurate and complete electronic health records for all patients
Requirements
What you’ll need- High school diploma or equivalent combination of education and experience required
- Less than one year of customer service, administrative or related experience required
- Experience in a receptionist position or experience with medical front office procedures preferred
- Must have, or be eligible to obtain, a valid driver’s license and driving record
Benefits
Comp & perks- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
Patient Demographics VerificationInsurance Details ManagementPayment CollectionAppointment CoordinationMedical Record Accuracy
Soft Skills
Interpersonal CommunicationProblem SolvingOrganizational Skills
Certifications
Valid Driver’s License