Customer Service Representative
Professional Physical Therapy
Clinic Manager
Hanger, Inc.
full-time
Posted on:
Location Type: Office
Location: Lubbock • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage clinical operations of practice employees including practitioners, technicians and administrative staff to achieve financial and clinical goals.
- Manage practice operations to ensure achievement of daily, weekly and monthly goals for sales, revenues, cash and accounts receivable.
- Maintain quality assurance programs to ensure patient satisfaction with practice services.
- Coordinate sales and marketing plans to develop and enhance referral sources and expand revenue opportunities.
- Manage practice expenses and materials to meet or exceed budget projections.
- Ensure bloodborne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other safety and governmental regulations are adhered to.
- Ensure that all employees abide by the policies and procedures outlined in the Hanger Compliance Program and Code of Professional and Business Ethics.
- Ensure practice employees are provided with the resources and incentives to achieve the expectations of their position.
- Ensure accurate and complete documentation records are kept by all practitioners.
- Provide direct patient care service for the treatment of Orthotic and/or Prosthetic conditions as appropriate.
- Participate in practice management and coordinate with regional/national teams as required.
Requirements
- Current board certification in Prosthetics and/or Orthotics from the American Board for Certification (ABC) or the Board of Certification (BOC), or A baccalaureate degree in prosthetics and/or orthotics, or the foreign equivalent, and current ABC Board-Eligibility in Prosthetics and/or Orthotics.
- A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- In states where licensure is required, the ability to obtain and maintain state licensure may be required as well.
- Five years’ experience in Orthotics and/or Prosthetics providing direct patient care, preferred.
- Two to four years supervisory experience, preferred.
- Two to four years 3rd party billing experience, preferred.
- Ability to lift patients using biomedical techniques frequently throughout the course of a work day/shift; must be capable of easily lifting fifty (50) pounds of weight alone.
- Ability to walk, bend, stand, and reach constantly during a work day/shift.
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
- Ability to speak and hear sufficiently to understand and give directions.
- Ability to push wheeled equipment throughout the facility.
- Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.
- Ability to participate in sustained activities for many hours in duration in accordance with state labor laws.
- Strong interpersonal skills and supervisory skills.
- Strong understanding of financial and accounting practices.
- Competent knowledge of orthotics and/or prosthetics patient care management.
- Required to be proficient in Windows based office technologies (ex. Word, Excel).
- Act with integrity, honesty, transparency, and respect in all relationships.
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ProstheticsOrthotics3rd party billingpatient care managementfinancial practicesaccounting practicesbiomedical techniqueslifting patientsdocumentationquality assurance
Soft skills
interpersonal skillssupervisory skillsintegrityhonestytransparencyrespectcommunicationorganizational skillsleadershipproblem-solving
Certifications
board certification in Prostheticsboard certification in OrthoticsABC Board-Eligibility in ProstheticsABC Board-Eligibility in Orthoticsstate licensurebaccalaureate degree in prostheticsbaccalaureate degree in orthoticsvalid driver’s licenseHanger Compliance certificationsafety training certification
