Medical Office Administrator

Hanger, Inc.

Medical Office Administrator managing front office operations for Hanger, Inc. Ensuring seamless patient experience and supporting clinic operations in Grand Rapids.

Posted 5/13/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary front‑of‑office contact for patients and visitors
Manage patient intake, registration, and insurance verification
Collect copays, deductibles, and co‑insurance
Schedule follow‑up appointments and coordinate care plans
Maintain accurate electronic health records
Partner with internal teams (including RCM) to support clinic operations
Help identify workflow improvements and support front office consistency

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required.
Must have a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Minimum of 4 years experience in a related healthcare administration role
Experience in a receptionist position or experience with medical front office procedures preferred.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

Comp & perks

8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient intakeregistrationinsurance verificationelectronic health recordsmedical reimbursementmedical terminologyfront office proceduresalpha filing systemdata entry

Soft Skills

interpersonal skillsoral communicationwritten communicationintegritycollaborationproblem-solvingadaptabilitycustomer servicetrust-building

Certifications

high school diplomavalid driver's license