Zone Manager, Patient Access
Hanger, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: City • California • United States
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Salary
💰 $100,000 - $128,000 per year
About the role
- Oversee administrative clinic operations to ensure efficiency and patient satisfaction.
- Ensure adherence to proper workflows and processes.
- Ensure daily, weekly, and monthly operational goals are met and aligned with company objectives.
- Supervise Area Managers responsible for patient access staff, including hiring, training, development, performance evaluations, and timely resolution of issues.
- Partner with Talent Acquisition to fill staff vacancies promptly with high-quality Patient Access Coordinators.
- Foster an engaging work environment that promotes employee growth and delivers a high-quality patient experience.
- Monitor quality assurance programs, such as Net Promoter Score and Outcomes.
- Support budget management, including forecasting, resource allocation, and cost control measures.
- Manage systems like ADP and Catalyst.
- Oversee WIP management processes to ensure effective use of standardized tools and reporting systems.
- Support sales and marketing strategies.
- Monitor and manage financial controls, ensuring all administrative and operational compliance processes and procedures are implemented and followed.
- Drive effective use of front office systems and technology, including system conversions and the introduction of new tools to improve work processes.
- Communicate payer updates, issues, or potential risks to the appropriate revenue cycle consolidated team.
- Address information and service needs by coordinating with partners in the Hanger Resource Center (Real Estate, IT, HR, Finance, etc.).
- Enforce HIPAA Privacy Rules to protect the privacy and security of patient information.
- Travel within the Region (to clinics, meetings, etc.) will be required up to 80%.
- Perform other administrative, project, system and analytical duties as required
- Manage special projects as requested by the Regional/Market leadership.
- Manages activities of the organization-wide customer service excellence and patient relations programs.
- Exercises influence in terms of costs, methods, and staffing.
- Reports results and strategies to regional leadership.
- Takes strategic direction and guidance from Regional Director/Vice President.
Requirements
- BA/BS Degree in business administration, therapy program, or related field required OR an equivalent job experience.
- Minimum of 7 years’ experience of operations management in a healthcare setting, preferably in Orthotics and Prosthetics
- Minimum 7 years’ experience hiring, supervising, training, and coaching others.
- Supervising/managing experience in a multi-site environment preferred.
- Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal skills and highly collaborative style.
- Robust knowledge of patient care management.
- Solid understanding of financial and accounting practices with experience in forecasting and managing expense budgets.
- Demonstrated ability in financial metrics and analysis.
- Experience selecting, managing, coaching, and developing staff.
- Firm working knowledge of healthcare reimbursement rules and regulations.
- Strong ability to create written reports on revenue generation, WIP, patient and employee satisfaction, and any other job-related topic as needed.
- Demonstrated record of addressing customer/patient issues.
- Proficiency in Windows based office technologies (ex. Word, Excel)
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementpatient care managementfinancial metricsbudget managementforecastingWIP managementcustomer service excellencereport writingstaff developmentcompliance processes
Soft Skills
interpersonal skillscollaborative stylecoachingsupervisingproblem-solvingcommunicationinfluenceemployee growthstrategic directionperformance evaluation
Certifications
valid driver's license