Hanger, Inc.

Rehab Sales and Service Representative, Part-Time

Hanger, Inc.

part-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Job Level

Junior

About the role

  • Provide customer service and technical support to assigned customers through regular onsite calls.
  • Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
  • Restock cabinets and track materials to meet customer requirements.
  • Support customers in management of Patient Notification Forms and other required paperwork.
  • Perform cycle count on each cabinet 1-2X a week.
  • Ensure cabinet tidiness and appearance.
  • Add/delete products as necessary.
  • Perform cabinet reconfigurations & relocation.
  • Trouble shoot issues with cabinet; elevate complex issues to Omnicell or Account Manager.
  • Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes.
  • Function as lead role in monitoring, reporting and reducing inventory.
  • Log issues on shipment issues or mis-pick issues.
  • Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
  • Elevate problems to Account Manager as necessary.

Requirements

  • Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
  • Ability to gather data, compile information, and prepare reports
  • Strong PC skills with a working knowledge of Microsoft Office suite, with strong skills in MS Excel, MS Word and PowerPoint.
  • Knowledge of billing and collection procedures is a plus.
  • Knowledge of DME products and industry preferred.
  • Effective oral/written communication skills.
  • Excellent interpersonal skills.
  • High School degree; college degree a plus
  • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
  • 1 -2 years working in a large hospital environment required
  • Experience in procurement or materials management role preferred
Benefits
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportinventory managementdata gatheringreport preparationbilling procedurescollection proceduresDME products knowledgecabinet reconfigurationcycle counting
Soft Skills
communication skillsinterpersonal skillsorganizational skillsproblem-solvingattention to detailleadershipprofessionalismcustomer relationship managementteam collaborationfollow-up skills
Certifications
valid driver’s license