Patient Privacy Compliance Specialist
Bluesight
Patient Financial Counselor I
Hanger, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services.
- Determine and verify patient insurance coverage and eligibility for financial assistance programs.
- Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.
- Promote the values of Hanger
- Communicate well with patients and insurance companies over the phone or fax
- Coordinate patient care with clinics
- Document and report payment information timely and accurately
- Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
- Educate patients about payment options and financial assistance
- Negotiate and strategize patient payment arrangements
- Update patient accounts and balances
- Collect patient payments over the phone
- Review and process patient and insurance company forms
- Follow policy and procedures in regard to financial screening, arrangements and third-party demands
Requirements
- Typically requires less than 1 year of related experience.
- Medical field experience collecting payments, call center experience, customer service handling difficult conversations.
- Preferred – experience in high volume medical office.
- High Scool or equivalent education.
- Bilingual (English/Spanish) Preferred.
- Strong organizational, analytical and problem solving skills
- Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment
- Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
- Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
- General knowledge of HIPAA and other medical insurance regulations and terminology
- Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
- Knowledge of FDCPA
- Proficient computer software; such as MS Word, Excel, and automated billing systems
- Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
- Familiar with general medical terminology
- Understanding of state, federal and regional collection and reimbursement laws
- Must have an enthusiastic and positive attitude
- Ability to work independently, exercise creativity, and be attentive to detail
- Proficiency with basic math and accounting skills
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
