Counselor

• Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services.
• Determine and verify patient insurance coverage and eligibility for financial assistance programs.
• Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.
• Promote the values of Hanger
• Communicate well with patients and insurance companies over the phone or fax
• Coordinate patient care with clinics
• Document and report payment information timely and accurately
• Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
• Educate patients about payment options and financial assistance
• Negotiate and strategize patient payment arrangements
• Update patient accounts and balances
• Collect patient payments over the phone
• Review and process patient and insurance company forms
• Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Patient Financial Counselor I

Patient Assistance Counselor

Financial Counselor

Personal Financial Counselor

Counselor 2

Admission Counselor