Hanger, Inc.

Medical Front Office Support, Spanish/English Bilingual

Hanger, Inc.

full-time

Posted on:

Location Type: Office

Location: Stuart • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
  • Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
  • Collect patient payments, including deductibles, copays, and co-insurance at the front desk
  • Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
  • Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
  • Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
  • Ensure accurate and complete electronic health records for all patients.

Requirements

  • High school diploma or equivalent combination of education and experience required
  • Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred
  • Less than one year of customer service, administrative or related experience required
  • Experience in a receptionist position or experience with medical front office procedures preferred
  • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures
  • Strong interpersonal, oral (including telephone) and written communication skills
  • Ability to key 30 words per minute with accuracy required
  • Ability to work with handicapped individuals
  • Understanding of Alpha filing system
  • Understanding of medical reimbursement and terminology
  • Ability to use a computer, including Windows-based software and e-mail
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
  • Keep the patient at the center of everything that you do, building lifelong trust
  • Foster open collaboration and constructive dialogue with everyone around you
  • Continuously innovate new solutions, influencing and responding to change
  • Focus on superior outcomes, and calibrate work processes for outstanding results.
Benefits
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceadministrative experiencemedical front office proceduresmedical reimbursementmedical terminologyAlpha filing systemdata entryWindows-based softwareoffice equipment operationpayment processing
Soft skills
interpersonal skillsoral communicationwritten communicationintegritytrust buildingcollaborationinnovationadaptabilityfocus on outcomesprocess calibration
Certifications
high school diplomavalid driver’s license