Hanger, Inc.

IT Support Specialist

Hanger, Inc.

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $18 - $21 per hour

Job Level

Junior

About the role

  • Provide white glove support for technical problems related to the Hanger technology environment via inbound calls, chat, self-service submissions, or in person.
  • Ensure accurate triage, documentation, and prioritization of incidents.
  • Utilize remote desktop and diagnostic tools to aid in troubleshooting issues.
  • Complete access administration, Asset Management, and Procurement tasks.
  • Contribute positively to customer service, incident, and request service level agreements.
  • Coordinate escalation and resolution of technical issues with IT teams.
  • Provide support for key business projects which may include travel.
  • Create and maintain support documentation and knowledge articles.
  • Commit to individual goals by completing ongoing training and development.
  • Assist with training efforts for new team members.
  • Create a positive and professional work environment.
  • Perform responsibilities within established IT and Security compliance criteria.

Requirements

  • A four-year degree or a high school diploma with at least 1 year of customer service experience or achievements through volunteerism, coursework, certifications, training, school clubs or projects related to technology.
  • Prior experience working on an IT Service Desk/Help Desk is preferred but not required.
  • Must be able to work 7:00 - 11:00 am CT hours.
  • Support operation hours are Monday-Friday, 7:00am-7:30pm central time.
  • Availability to work a 5x8 rotating schedule may be required.
  • Willingness to be on call for urgent issues and occasionally provide onsite support after hours.
  • Must be able to travel out-of-state on occasion for special projects.
  • Accountable and dependable with schedule and attendance.
  • Adaptable and flexible with changing priorities.
  • Self-motivated to be a team player, with initiative to develop and understand technologies.
  • Strong customer service, communication, and follow-up skills.
  • Ability to work independently and in a dynamic environment.