IT Support Specialist
Hanger, Inc.
part-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Junior
About the role
- Provide white glove support for technical problems related to the Hanger technology environment via inbound calls, chat, self-service submissions, or in person.
- Ensure accurate triage, documentation, and prioritization of incidents.
- Utilize remote desktop and diagnostic tools to aid in troubleshooting issues.
- Complete access administration, Asset Management, and Procurement tasks.
- Contribute positively to customer service, incident, and request service level agreements.
- Coordinate escalation and resolution of technical issues with IT teams.
- Provide support for key business projects which may include travel.
- Create and maintain support documentation and knowledge articles.
- Commit to individual goals by completing ongoing training and development.
- Assist with training efforts for new team members.
- Create a positive and professional work environment.
- Perform responsibilities within established IT and Security compliance criteria.
Requirements
- A four-year degree or a high school diploma with at least 1 year of customer service experience or achievements through volunteerism, coursework, certifications, training, school clubs or projects related to technology.
- Prior experience working on an IT Service Desk/Help Desk is preferred but not required.
- Must be able to work 7:00 - 11:00 am CT hours.
- Support operation hours are Monday-Friday, 7:00am-7:30pm central time.
- Availability to work a 5x8 rotating schedule may be required.
- Willingness to be on call for urgent issues and occasionally provide onsite support after hours.
- Must be able to travel out-of-state on occasion for special projects.
- Accountable and dependable with schedule and attendance.
- Adaptable and flexible with changing priorities.
- Self-motivated to be a team player, with initiative to develop and understand technologies.
- Strong customer service, communication, and follow-up skills.
- Ability to work independently and in a dynamic environment.