Customer Service Representative II
Hanger, Inc.
full-time
Posted on:
Location Type: Office
Location: Alpharetta • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Will follow and enforce ACP Confidentiality, HIPAA, SOX, and all Quality Regulatory requirements.
- Answer technical questions for customers, dealers, and staff calls into Customer Service.
- Administers complaints database for “Issues”, “Complaints”, and “Incidents”.
- Keep accurate records of internal and external customer interactions and transactions.
- Obtain and examine all relevant information provided by the customer to assess validity of complaint.
- Accurately enter all supply, swaps, and replacements orders in AGW and/or MAS as needed.
- Manage all Outlook mailboxes, and Fax drive.
- Ensure appropriate data management of all customer orders within network database.
- Responsible for customer follow-ups to promote positive customer relations with all customers.
- Will originate phone calls to current customers to assure the best customer support.
- Maintain relationships with new and existing customers and provides information to maximize sales volume.
- Provide communication to other departments as needed for all issues and/or complaints.
Requirements
- A minimum of 2 years of related experience
- High School diploma or equivalent
- Experience with desktop operating systems including Windows 2000, XP and 7 environments
- Knowledge of basic computer hardware
- Experience with supporting various software applications and providing technical support for upgrades and enhancements
- Type minimum of 40 words per minute with minimal errors
- Excellent communication and cognitive skills, verbal and written
- Microsoft Office skills to include Excel, Word, Visio, PowerPoint
- Ability to effectively communicate technical information over the phone
- One or more years’ experience in electro-mechanical/electronics fields
- Experience in a call center environment
- Experience with Windows 8 operating system
- Able to configure, install and support desktop hardware and software
- Experience with video networking, application trouble shooting
- Experience with Log Me In
- AA/AS degree in electronics or equivalent preferred
- Knowledge of ACP's products and services
- One or more years inbound/outbound telemarketing experience
Benefits
- 8 Paid National Holidays
- 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdata managementorder processingcomplaints administrationdesktop hardware configurationsoftware application supportvideo networkingapplication troubleshootingtyping speed 40 wpmcustomer follow-up
Soft skills
customer satisfactioncommunication skillscognitive skillsrelationship managementproblem-solvingverbal communicationwritten communicationinterpersonal skillsorganizational skillsattention to detail
Certifications
High School diplomaAA/AS degree in electronics