Hanger, Inc.

Client Partner

Hanger, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $58,400 - $73,000 per year

Job Level

JuniorMid-Level

About the role

  • Serve as the primary point of contact for assigned clients, building and maintaining strong relationships based on trust, communication, and transparency
  • Understand client needs, preferences, and expectations related to revenue cycle management services, and ensure alignment with company offerings and capabilities
  • Proactively engage with clients to address concerns, resolve issues, and identify opportunities for service enhancement and value creation
  • Adhere to Statement of Work developed for each client
  • Complete end-to-end revenue cycle management processes, including claim scrubbing, claim billing, payment and adjustment posting, and accounts receivable follow-up
  • Identify areas for process improvement, efficiency gains, and revenue optimization within the revenue cycle workflow
  • Guide and mentor Client Support Specialist(s) responsible for providing client support, resolving billing inquiries, and addressing revenue cycle issues
  • Prepare regular reports and presentations for clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement
  • Collaborate with internal departments, including billing operations, audits and appeals, compliance, and quality assurance, to ensure alignment and coordination in revenue cycle management activities.

Requirements

  • Bachelor’s degree preferred
  • Minimum of 2 years of experience in revenue cycle management, healthcare billing, or related area
  • Specific experience in orthotic and prosthetic billing highly desirable
  • Certification in healthcare revenue cycle management (e.g., CRCR, CHFP) is a plus
  • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
  • Understanding of revenue cycle processes, including claim submission, payment posting, denial management, and accounts receivable follow-up
  • Strong client relationship management abilities, with a focus on customer service, responsiveness, and satisfaction
  • Analytical mindset with the ability to interpret complex data, identify trends, and make data-driven decisions.
  • Effective communication and interpersonal skills, with the ability to communicate technical information to non-technical audiences.
  • Proficiency in healthcare billing software systems, revenue cycle management tools, and Microsoft Office Suite.
Benefits
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
revenue cycle managementclaim scrubbingclaim billingpayment postingaccounts receivable follow-upprocess improvementdata analysisdenial managementcustomer servicebilling inquiries
Soft skills
client relationship managementcommunicationinterpersonal skillsanalytical mindsetresponsivenesssatisfaction focusmentoringcollaborationpresentation skillsproblem-solving
Certifications
CRCRCHFP