Client Partner

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships based on trust, communication, and transparency
• Understand client needs, preferences, and expectations related to revenue cycle management services, and ensure alignment with company offerings and capabilities
• Proactively engage with clients to address concerns, resolve issues, and identify opportunities for service enhancement and value creation
• Adhere to Statement of Work developed for each client
• Complete end-to-end revenue cycle management processes, including claim scrubbing, claim billing, payment and adjustment posting, and accounts receivable follow-up
• Identify areas for process improvement, efficiency gains, and revenue optimization within the revenue cycle workflow
• Guide and mentor Client Support Specialist(s) responsible for providing client support, resolving billing inquiries, and addressing revenue cycle issues
• Prepare regular reports and presentations for clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement
• Collaborate with internal departments, including billing operations, audits and appeals, compliance, and quality assurance, to ensure alignment and coordination in revenue cycle management activities.

Client Partner

Director, Client Partnership

Client Manager – Crop Insurance

Client Manager – Commercial Lines

Senior Client Partner – Telco/Media/Tech

Senior Client Partner, Emerging Accounts