Hanger, Inc.

Customer Success Representative III

Hanger, Inc.

full-time

Posted on:

Location Type: Office

Location: Phoenix • Arizona • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Provide customer service support to internal customers (production team) and external customers (clinicians).
  • Responsible for answering telephones, respond to emails and entering work orders as appropriate.
  • Receive and screen incoming calls, answer questions, research and resolve problems, and direct calls to appropriate person if necessary.
  • Review, screen, and prioritize all correspondence (mail, emails and dropped off items) to ensure proper completion.
  • Focus on customer retention and growth by making the interactions easy and desirable to work with us.
  • Build and manage relationships with both internal (production team) and external customers (clinicians).
  • Enter data from source documents to office computer systems.
  • May participate in the development of work deadlines; inform staff members of current developments within the department.
  • Compile materials using various data sources, which may involve research and include highly confidential and sensitive information.
  • Assist with training new processes and providing quality feedback as necessary.
  • Perform other duties or special projects as assigned.

Requirements

  • Typically requires a minimum of 4 years of related experience.
  • Minimum High school diploma or equivalent required
  • Experience in a medical industry in O&P setting
  • Demonstrate job skills, knowledge of company policies and procedures to complete advanced tasks.
  • Experience with Word and Excel
  • Solid data entry skills with accuracy
  • Demonstrated knowledge of medical/industry terminology
  • Ability to function in a fast-paced environment
  • Detail oriented and high level of accuracy to meet the deadlines
  • Experience with information systems needed for the area; Raven, Epicor and other systems
Benefits
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer serviceproblem resolutioncorrespondence managementresearch skillstrainingknowledge of company policiesaccuracyfast-paced environmentdetail oriented
Soft skills
relationship managementcommunicationinterpersonal skillscustomer retentionteam collaborationfeedback provisionorganizational skillsadaptabilitytime managementconfidentiality
Certifications
High school diploma or equivalent