Bilingual Spanish Care Coordinator, SNP
Alignment Health
Intake Specialist – Outbound, Bilingual Spanish
Hanger, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Receives incoming calls from patients and schedules various appointment types
- Communicates professionally with patients
- Appropriately documents and confirms requested appointments
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Manages incoming faxes from referral sources
- Triages and routes general inquiry calls
- Contacts patients for no-show/rescheduled appointments
Requirements
- High school education or equivalent
- Minimum of 2 years related experience: customer service, call center, working with medical records/insurance
- Bilingual (Spanish) preferred
- Orthotic and Prosthetic experience preferred
- Experience with EMR systems (NextGen) preferred
- Strong interpersonal, oral, and written communication skills
- Resourceful and flexible team player
- Working knowledge of HIPAA and other medical insurance regulations
- Proficient computer skills including Windows based office technologies (ex. Word, Excel)
- Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
- General knowledge of state, federal and regional collection and reimbursement laws
- Excellent organizational skills and able to manage multiple tasks in a fast paced environment
- Ability to work independently, exercise creativity, and be attentive to detail
- Act with integrity in all ways
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall centermedical recordsinsuranceEMR systemsHIPAAWindowsWordExcelappointment scheduling
Soft skills
interpersonal skillsoral communicationwritten communicationresourcefulnessflexibilityteam playerorganizational skillsattention to detailcreativityintegrity
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