Intake Coordinator

Handspring Health

Intake Coordinator guiding youth and families through Handspring’s behavioral healthcare intake process. Managing patient inquiries, assessments, scheduling, EHR records, and intake reporting remotely.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient inquiries and intakes, utilizing electronic health record systems, and effectively communicating with families to build trust and support treatment options. Proficient in data tracking and reporting to meet organizational goals within a dynamic healthcare environment.

Highest-signal resume keywords

Patient Intake ManagementElectronic Health Record (EHR) ProficiencyCompassionate CommunicationData Tracking and ReportingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Intake ManagementData TrackingEHR ProficiencyAppointment SchedulingMicrosoft Office Proficiency

Soft Skills

Empathetic EngagementConfidence in CommunicationAbility to Manage Multiple Projects

Tools & Technologies

EHR SystemsZoomAppointment Scheduling ToolsTeam Collaboration Tools

Industry Keywords

Mental HealthcarePatient-Facing RolesEarly InterventionHealthcare Organization

About the role

Key responsibilities & impact

Manage new patient inquiries and intakes
Schedule and complete intake calls with new families/patients
Educate families on Handspring, its treatment program, and treatment options
Assess family/patient suitability for treatment and verify criteria before scheduling assessments
Engage empathetically with families, address hesitations, build trust, and reinforce early intervention
Address patient follow-up questions, concerns, or complaints before initial assessment
Manage clinicians’ schedules by setting up initial assessments and coordinating next steps
Prepare patient charts in the EHR and ensure consent, billing forms, and measures are completed
Follow cancellation, rescheduling, and no-show policies and procedures
Communicate with new patients through the EHR system
Follow up with pending leads who have not been scheduled
Track intake data and communicate findings to the Operations/Business team
Provide weekly and monthly reports on progress toward organizational census goals
Perform additional intake, business development, marketing, and clerical tasks as assigned
Work directly with Clinical Services teams and help implement intake-process protocols and operational excellence

Requirements

What you’ll need

Willingness to work afternoon/evening hours (Eastern Standard Time) 3 days a week
Experience working in patient-facing roles
Confidence and compassion when speaking with families
Familiarity with psychology or the mental healthcare field
Ability to support multiple projects simultaneously
Demonstrated proficiency in Microsoft Office tools
Comfort using and learning new technologies, including Zoom, electronic health record systems, appointment scheduling tools, and team collaboration tools
Familiarity with working in an EHR system or similar system
Interest in joining an early-stage, mission-driven healthcare organization
Interest in a team-oriented, dynamic work environment

Benefits

Comp & perks

$52,000 base salary
Full healthcare benefits
PTO/sick days
Work-from-home support
Generous PTO: 15 days (year 1), 20 days (year 2), 25 days (year 3 and after)
7 paid flex days per year, primarily intended for sick time; up to 3 may be used for religious holidays, volunteering or other personal needs
12 paid company holidays
Competitive medical, dental, and vision insurance options
Company-provided laptop device
401k Program