Trust & Safety Specialist – 6-Month Contract

Handshake

Trust & Safety Specialist addressing user safety and policy enforcement for Handshake platform operations. Reviewing reports, documenting findings, and collaborating with cross-functional teams.

Posted 6/25/2026contractRemote • Arizona, California, Colorado, District of Columbia, Florida, Idaho, Illinois, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Review and investigate reports of suspicious, abusive, fraudulent, or policy-violating activity across the Handshake platform.
Evaluate user accounts, employer profiles, job postings, messages, and other platform activity for potential trust and safety risks.
Enforce Handshake’s community guidelines, acceptable use policies, and marketplace standards accurately and consistently.
Identify patterns of abuse, fraud, spam, scams, impersonation, or other harmful behavior.
Document investigations clearly, including evidence reviewed, actions taken, and rationale for decisions.
Respond to escalations from internal teams and provide timely, thoughtful case resolution.
Support queue-based moderation and investigation workflows while meeting quality and productivity expectations.
Collaborate with cross-functional partners to improve detection, escalation, and enforcement processes.
Provide feedback on policy gaps, emerging risks, tooling needs, and operational improvements.
Maintain user privacy, confidentiality, and sound judgment when handling sensitive information.

Requirements

What you’ll need

1–3+ years of experience in Trust & Safety, content moderation, fraud investigation, risk operations, marketplace integrity, customer support, or a related field.
Strong judgment and ability to apply policies consistently to nuanced situations.
Excellent attention to detail and comfort reviewing high volumes of information.
Clear written communication skills, including the ability to document decisions and explain complex issues concisely.
Experience working with internal tools, ticketing systems, CRM platforms, or moderation queues.
Ability to manage competing priorities in a fast-paced environment.
Comfort handling sensitive, potentially distressing, or ambiguous content. High integrity, discretion, and respect for user privacy.

Benefits

Comp & perks

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud investigationcontent moderationrisk operationsmarketplace integritycustomer support

Soft Skills

strong judgmentattention to detailclear written communicationability to manage competing prioritieshigh integritydiscretionrespect for user privacy