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Strategic Account Manager
HandshakeStrategic Account Manager within Strategic Customer team ensuring growth of Handshake's partnerships with Fortune 500 employers. Leading commercial partnerships post-sale and driving strategic account planning.
About the role
Key responsibilities & impact- Join the Strategic Customer team focused on retaining, growing, and deepening Handshake’s partnerships with Fortune 500 and Fortune 100 employers
- Inherit and own a book of Handshake’s most strategic customer relationships
- Lead overall commercial partnership post-sale alongside the Client Success Manager
- Responsible for executive alignment, renewal strategy, contract negotiations, account planning, and identifying whitespace opportunities
- Ensure customers realize value from their partnership while uncovering opportunities to expand Handshake’s footprint and impact
- Operate with high autonomy and engage customers in person to strengthen relationships
Requirements
What you’ll need- 5+ years of SaaS account management, customer growth, or closing experience, including 3+ years supporting enterprise or strategic customers
- Proven track record of customer retention, contract renewals, and expansion attainment within a defined book of business
- Experience managing complex six-figure enterprise partnerships with multiple stakeholders and long-term relationship strategies
- Strong account planning and consultative selling skills, with the ability to identify growth opportunities within existing accounts
- Ability to lead executive-level conversations, position strategic value, and navigate sophisticated customer organizations
- High ownership and accountability, with comfort operating autonomously in high-visibility customer relationships
- Strong forecasting hygiene, renewal management discipline, and operational rigor across monthly and quarterly business rhythms
- Willingness to travel regularly and engage in in-person customer meetings, executive business reviews, and relationship-building activities
Benefits
Comp & perks- Equity in a fast-growing company
- 401(k) match, competitive compensation, financial coaching
- Paid parental leave, fertility benefits, parental coaching
- Medical, dental, and vision, mental health support, $500 wellness stipend
- $2,000 learning stipend, ongoing development
- Internet, commuting, and free lunch/gym in our SF office
- Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!
- Team outings & referral bonuses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS account managementcustomer growthcontract negotiationsaccount planningconsultative sellingforecastingrenewal management
Soft Skills
customer retentionrelationship buildingexecutive alignmenthigh ownershipaccountabilityoperating autonomouslystrong communication