Handshake

Product Specialist

Handshake

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $63,900 - $91,800 per year

About the role

  • Design and deliver Handshake Academy Meetups and Live events for 50+ attendees to increase feature adoption and account retention
  • Lead 1:many and customized trainings that drive measurable expansion of key product workflows
  • Consult with education partners to optimize workflows and align product usage to institutional goals
  • Partner with Success, Product, Sales, and Marketing to translate customer insights into product improvements and scalable training programs

Requirements

  • 3+ years of experience in Career Services, Higher Education, or customer-facing SaaS roles
  • Proven track record training customers on complex software and driving adoption
  • Experience planning and executing customer events or workshops end-to-end
  • Ability to translate technical product functionality into clear, outcome-driven guidance
  • Strong presentation and facilitation skills across both in-person and virtual settings
  • Willingness to travel extensively (50–75%) for trainings, conferences, and events, as well as manage the logistical aspects of these offerings
  • Ability to manage multiple priorities independently in a fast-paced environment
  • Strong relationship-building skills and confidence navigating tough customer conversations
Benefits
  • Ownership: Equity in a fast-growing company
  • Financial Wellness: 401(k) match, competitive compensation, financial coaching
  • Family Support: Paid parental leave, fertility benefits, parental coaching
  • Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
  • Growth: $2,000 learning stipend, ongoing development
  • Remote & Office: Internet, commuting, and free lunch/gym in our SF office
  • Time Off: Flexible PTO, 15 holidays + 2 flex days
  • Connection: Team outings & referral bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer trainingevent planningworkflow optimizationproduct usage alignmentsoftware adoptionpresentation skillsfacilitation skillslogistical management
Soft Skills
relationship buildingcommunicationindependent managementadaptabilitycustomer engagement