Handshake

Telephone Operator – AI Trainer, Contract

Handshake

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $50 per hour

Job Level

Mid-LevelSenior

About the role

  • Contribute to an hourly, temporary AI research project—but there’s no AI experience needed.
  • Leverage your professional experience to evaluate what AI models produce in your field.
  • Assess content related to your field of work.
  • Deliver clear, structured feedback that strengthens the model’s understanding of your workplace tasks and language.
  • The position is remote and asynchronous; work independently from wherever you are.
  • Flexible hours, with no minimum commitment, but most average 5-20 hrs.
  • Develop prompts for AI models that reflect your field, and then evaluate responses.
  • Learn new skills and contribute to how AI is used in your field.

Requirements

  • You have at least 4 years of professional experience in one or more of the following types of work.
  • The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Update directory information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  • Monitor automated systems for placing collect calls and intervene for callers needing assistance.
  • Interrupt busy lines if an emergency warrants.
  • Provide assistance for customers with special billing requests.
  • Provide relay service for users who are deaf or hard of hearing.
  • Keep records of calls placed and received, and of related toll charges.
  • Promote company products, services, and savings plans when appropriate.
  • You’re able to participate in asynchronous work in partnership with leading AI labs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI model evaluationcontent assessmentprompt developmentclerical dutiestelephone switchboard operationcustomer servicerecord keepingemergency call handlingbilling assistancedirectory information updating
Soft skills
clear communicationindependent workflexibilityproblem-solvingattention to detailcustomer assistancefeedback deliveryorganizational skillsadaptabilitycollaboration