Business Systems Analyst 3 – Digital Systems

Hancock Whitney

Business System Analyst 3 performing system enhancements and maintenance for Hancock Whitney. Collaborating with business units and technical teams to improve processes and systems across the organization.

Posted 5/8/2026full-timeNew Orleans • Louisiana, Mississippi • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Performs analytical tasks related to system enhancements and maintenance
Serves as the liaison between the business unit and the programming/technical units
Makes recommendations to management for system enhancements
Creates detailed project plans and tracking documents
Plays a key role in communicating issues related to projects/request
Creates documentation related to projects and/or system changes
Confers with personnel of businesses in a merger or acquisition
Confers with personnel of organizational units involved to analyze current operational procedures
Writes detailed description of user needs, program functions, and steps required to develop or modify computer program
Reviews computer system capabilities, workflow, and scheduling limitations
Studies existing information processing systems to evaluate effectiveness
Develops new systems to improve production or workflow
Conducts studies pertaining to development of new information systems
Plans and prepares technical reports, memoranda, and instructional manuals
Upgrades system and corrects errors to maintain system after implementation
Assists Computer Programmer in resolution of work problems
Prepares time and cost estimates for completing projects
Directs and coordinates work of others to develop, test, install, and modify programs
Works with Hancock University and Retail Services to create detailed training, policy, and procedures

Requirements

What you’ll need

Associate’s Degree or higher preferred
At least 5 years related experience
A combination of education and experience is acceptable
Knowledge of records management software products, imaging systems, and automated databases
Proficiency with Microsoft Office products
Excellent communication, analytical, customer service, and organizational skills
Ability to work effectively with all levels of personnel
Strong presentation skills
Preferred knowledge in Accounting software; Contact Management systems; Database software; Development software; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software.

Benefits

Comp & perks

Equal Opportunity/Affirmative Action Employers
All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical taskssystem enhancementsproject planningdocumentationuser needs analysisinformation processing systemssystem upgradescost estimationprogram developmentworkflow improvement

Soft Skills

communicationanalytical skillscustomer serviceorganizational skillspresentation skillsinterpersonal skillsleadershipcoordinationproblem resolutioncollaboration

Certifications

Associate’s DegreeBachelor’s Degree