Lead the Enterprise Fraud function to identify, assess, and monitor fraud risks to protect associates, assets, and reputation while supporting shareholder value and profitability
Work with Line of Business leaders and Risk Management to balance risk/reward and maintain acceptable risk tolerances while enabling growth and supporting positive client experiences
Contribute to development and implementation of organizational fraud risk strategies, policies and practices related to new products, services, and delivery channels
Formulate and execute the Company’s vision and enterprise strategy to lead the center of excellence fraud organization focusing on Strategy, Operations, Analytics, and MIS
Manage enterprise fraud team and departmental practices as it impacts P & L while supporting fraud P & L for other lines of business
Develop and maintain all fraud risk policies; monitor effectiveness, identify emerging fraud risk issues, and initiate mitigating strategies to manage fraud losses
Leverage fraud analytics to support strategic initiatives for growth, innovation, and fraud risk mitigation
Maintain effective partnerships with executive stakeholders and lines of business; communicate fraud landscape to stakeholders with presentations, analysis, and recommendations
Serve as SME representing Enterprise Fraud on executive level committees, lead fraud related committees, and provide fraud strategy and metrics to the Board
Build talent strategy with continuous improvement culture including process improvement, effectiveness, and efficiency centered on the client
Ensure effective governance and compliance with all regulatory matters
Master’s Degree in Business/related field, or equivalent experience
10+ years of relevant fraud management experience with exposure to different verticals (Examples include payment card fraud, check fraud, ACH/wire, loans)
Must have deep understanding of fraud management techniques, systems and solutions, policies, and governance across the customer lifecycle
A solid understanding of customer types, regulatory expectations, fraud, technology systems, data analytics, and customer behavior impact on corporate risk
Must possess excellent writing and communication skills with senior executives
Strong people management, organizational change management, and project management skills
Experience working as part of a large cross-functional team and experience presenting findings/recommendations to senior management/executive directors