Salesforce Business Systems Analyst
Hancock Whitney
full-time
Posted on:
Location Type: Office
Location: Gulfport • Alabama, Florida, Louisiana, Mississippi, Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Performs analytical tasks related to system enhancements and maintenance;
- Serves as the liaison between the business unit and the programming/technical units;
- Makes recommendations to management for system enhancements.
- Creates detailed project plans and tracking documents to track a project from start to finish.
- Plays a key role in communicating issues related to projects/request to the business unit and programming/technical staff.
- Creates documentation related to projects and/or system changes to ensure they are properly communicated to the field and Help Services.
- Confers with personnel of business units involved in mergers and acquisitions to assure application(s) being converted and operational.
- Writes detailed description of user needs, program functions, and steps required to develop or modify computer program.
- Conducts studies pertaining to development of new information systems to meet current and projected needs.
- Assists Computer Programmer in resolution of work problems related to flow charts, project specifications, or programming.
- Other duties and special projects as assigned by Senior Management.
Requirements
- Associate’s Degree or equivalent preferred.
- At least 1-3 years related experience.
- A combination of education and experience is acceptable.
- Knowledge of records management software products, imaging systems, and automated databases.
- Proficiency with Microsoft Office products.
- Excellent communication, analytical, customer service, and organizational skills.
- Ability to work effectively with all levels of personnel.
- Strong presentation skills.
- Preferred knowledge in Accounting software; Contact Management systems; Database software; Development software; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software.
Benefits
- Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical tasksproject planningdocumentationuser needs analysisinformation systems developmentflow chartingprogramming modification
Soft skills
communicationanalytical skillscustomer serviceorganizational skillspresentation skillsliaison abilities
Certifications
Associate’s Degree