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Claims Associate – Roofing, Property Claims
Hancock Claims ConsultantsRemote claims associate coordinating residential and commercial property inspections for Hancock Claims Consultants. Dispatching assignments, supporting claim intake, and managing CAT-event customer communications.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing insurance claims, including dispatching, scheduling inspections, and maintaining accurate documentation. Possesses strong communication and organizational skills to effectively coordinate with stakeholders and provide exceptional customer service in a fast-paced environment.
Highest-signal resume keywords
Insurance Claims ManagementCustomer ServiceMicrosoft Office SuiteProperty Insurance WorkflowsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims DispatchingInspection SchedulingDocumentation ManagementRepair Estimate ReadingDetail Orientation
Soft Skills
Strong CommunicationOrganizational SkillsProblem-SolvingEmpathetic CommunicationAdaptability
Tools & Technologies
Dispatch SystemMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsWindows Operating System
Industry Keywords
InsuranceRoofingConstructionEstimatingCustomer-Facing Service
About the role
Key responsibilities & impact- Receive and dispatch new inspection assignments
- Assist with claim intake and enter assignments into the dispatch system
- Schedule inspections with policyholders
- Coordinate with field inspectors, vendors, and internal teams
- Maintain accurate claim notes and documentation
- Communicate with adjusters, inspectors, and other stakeholders to resolve issues that may delay claim dispatch or completion
- Ensure claims are handled accurately and efficiently while meeting service level expectations
- Provide professional, empathetic customer service to policyholders and business partners
- Handle approximately 10–15 claims per hour during CAT events
Requirements
What you’ll need- 1–3 years of experience in insurance, roofing, construction, estimating, claims, dispatching, or a customer-facing service role
- Strong communication and organizational skills
- Detail-oriented with the ability to prioritize and manage multiple tasks
- Comfortable working in multiple software systems simultaneously
- Strong computer skills, including Microsoft Office (Outlook, Excel, Teams)
- Ability to work independently in a remote environment
- Understanding of property insurance claim workflows
- Basic knowledge of residential roofing and construction terminology
- Ability to read repair estimates
- Excellent time management and problem-solving skills
- Customer-focused with a professional and empathetic communication style
- Ability to adapt quickly in a fast-paced CAT environment
- Reliable internet connection
- Windows (Microsoft) laptop or desktop computer
- Availability for flexible schedules during CAT events, including mornings, evenings, weekends, and holidays
Benefits
Comp & perks- Remote work
- Flexible schedule based on availability during CAT events