Regional Manager

Hancock Claims Consultants

Regional Manager overseeing field operations and business development for Hancock Claims Consultants in the U.S. This role involves leading teams, managing client relationships, and driving company growth.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in property claims, focusing on customer relationship management, business development, and operational excellence. Proven ability to develop growth strategies and build relationships with clients and insurance carriers.

Highest-signal resume keywords

Property Claims ExperienceLeadership ExperienceCustomer Relationship ManagementBusiness Development SkillsHAAG Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Escalation ResolutionTerritory Business PlanningField Operations DevelopmentSubcontractor Resource ExpansionInspection Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational AbilitiesProblem-Solving Skills

Tools & Technologies

Microsoft OfficeSalesforce

Certifications & Qualifications

HAAG CertificationRope & Harness Certification

Industry Keywords

Customer SatisfactionField Inspection TeamsIndependent ContractorsService Quality ImprovementTrade Shows

About the role

Key responsibilities & impact

Lead and develop field operations personnel within your assigned region.
Ensure exceptional service delivery and customer satisfaction.
Resolve customer concerns and operational escalations.
Partner with internal departments to ensure inspections are completed on time and meet client expectations.
Recruit and expand subcontractor resources to support territory growth.
Build and maintain strong relationships with insurance carriers and clients.
Identify and develop new business opportunities.
Conduct regular meetings with field leadership to improve service quality.
Develop territory business plans and growth strategies.
Represent Hancock at trade shows, conferences, and industry events.

Requirements

What you’ll need

5+ years of experience in property claims, or a related industry.
2+ years of leadership or management experience.
Strong customer relationship management and business development skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience with Microsoft Office; Salesforce experience preferred.
Strong organizational, problem-solving, and leadership abilities.
HAAG Certification (preferred).
Rope & Harness Certification (preferred).
Experience working with independent contractors and field inspection teams.

Benefits

Comp & perks

Competitive Base Salary
Performance-Based Bonus Structure
Medical, Dental & Vision Insurance
Company-paid Dental & Vision (Employee Only)
Company-paid Life Insurance
Company-paid Long-Term Disability
401(k) with Company Match
Paid Time Off
Professional Development Opportunities
Career Growth with an Industry Leader