Own the end-to-end success and retention for a dedicated cohort of Lighthouse accounts
Orchestrate the efforts of the embedded FDE and the Sustaining Engineering team
Develop and monitor leading indicators of account health
Act as the voice of our most strategic customers to Product Management
Identify new use cases and workloads within accounts
Lead high-stakes quarterly reviews demonstrating ROI

Requirements

7+ years of experience managing high-touch, multi-million dollar enterprise accounts in the storage, data management, or infrastructure space
Understanding of IT Infrastructure, Hybrid Cloud, and AI Data Pipelines
Familiarity with NFS, S3, and high-performance storage concepts
Proven ability to drive cross-functional teams (Sales, Engineering, and Professional Services)
Crisis Management skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT InfrastructureHybrid CloudAI Data PipelinesNFSS3high-performance storage

Soft Skills

Crisis Managementcross-functional team leadershipcustomer advocacy