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People & Culture Officer
hammerjack. Collaborate closely with the Client Success Lead to align messaging for employees and clients, while consulting with the HR Delivery Manager (Business Services) to ensure compliance with Philippine labor law requirements.
About the role
Key responsibilities & impact- Collaborate closely with the Client Success Lead to align messaging for employees and clients, while consulting with the HR Delivery Manager (Business Services) to ensure compliance with Philippine labor law requirements.
- Support employee relations, performance conversations, and culture initiatives for assigned teams.
- Implement and reinforce people-related policies, attendance standards, and conduct expectations.
- Provide coaching, counselling, and engagement interventions to employees.
- Coordinate with Recruitment and Client Success on onboarding, movement, and workforce planning needs.
- Support company-wide engagement and culture programs.
Requirements
What you’ll need- 2–4 years in HR roles with exposure to onboarding, IR, and HR documentation.
- Experience supporting or coordinating HR activities in BPO, RPO, or fast-paced service environments.
- Strong documentation and admin skills.
- Strong understanding of employment processes, documentation, and HR workflows.
- Working knowledge of Philippine labor laws and how they apply to client-assigned staff.
- Experienced in managing basic HR issues and supporting complex IR cases and collaborating closely with the HR Business Services & Head of Delivery Operations on advanced HR/IR matters.
Benefits
Comp & perks- Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
- Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
- Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
- Meals Covered: Complimentary meals once a week on your onsite day.
- Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
- Competitive Compensation: Transparent salary packages with direct client involvement.
- Career Growth: Ongoing training and real opportunities to step into bigger roles.
- Recognised Workplace: Part of a team ranked 8 th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
- Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
- Global Exposure: Work directly with international clients and be part of how teams scale globally.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboardingemployee relationsperformance managementHR documentationHR workflowscompliancecoachingcounselingengagement interventionsattendance standards
Soft Skills
collaborationcommunicationcoachingcounselingengagementorganizational skillsproblem-solvinginterpersonal skillsadaptabilityconflict resolution