hammerjack

Account Executive

• Engage and convert inbound (warm) leads into paying customers
• Handle high daily lead volume (up to ~60 leads per day during peak periods)
• Communicate with prospects through multiple channels: Phone WhatsApp Email
• Guide prospective customers through the enrollment process using a consultative approach
• Manage and track leads through CRM systems (Bitrix and/or HubSpot)
• Follow up consistently throughout the sales cycle (average ~7 days, up to 30 days)
• Achieve and exceed conversion targets and KPIs
• Maintain accurate records of customer interactions and pipeline activity

Sales Representative – Project-based, Retention Opportunity

Accountant

• Responsible primarily for completing the working papers and assisting the onshore team of client’s tax compliance reports.
• Preparation and lodgement of individual income tax returns
• Preparation and lodgement of business activity statements
• Preparation and lodgement of installment activity statements
• Preparation and lodgement of fringe benefits tax returns
• Bookkeeping in client accounting files including Xero, MYOB and occasionally Quickbooks
• Payroll processing in client accounting files including Xero and MYOB
• Uploading invoice payments for clients
• Processing quarterly superannuation payments
• Preparation of monthly management reports (i.e., P&L and balance sheet) for clients from their accounting platforms
• Ad hoc tasks
• Accounting for Division 7a loans
• Tax planning
• Trust distribution minutes
• Reviewing work prepared by junior accountants including individual tax returns, BAS’s, IAS’s, payroll etc. as needed
• Any task deemed necessary by the Account Manager involving client management
• Perform training in downtime to improve own skills and share knowledge with team
• Preparation of financial statements and income tax returns for businesses operating through companies and trusts, including groups with inter-entity transactions.

Senior Tax Accountant

Full-stack Engineer

• Play an active role in an agile development team, continuously collaborating with team members to offer innovative solutions to client needs, and actively participating in daily stand-ups, sprint planning, and retrospectives.
• Think creatively to solve complex problems and optimize existing systems.
• Developing Web Applications & REST APIs primarily using ReactJS and Dotnet Core.
• Actively contribute to maintaining and improving our IT architecture by adhering to established standards and best practices.
• An understanding and ability to implement various software design patterns is needed.
• Develop and execute unit tests to ensure the robustness and reliability of the application.
• Continuously seek opportunities for improvement and implement best practices in coding and development processes.
• Work in the office a minimum of 1 day a week with all your team members.

Full Stack Developer

Data Engineer

• Design and implement scalable data models, focusing on the transition from raw/bronze data to refined Silver and Gold standard datasets.
• Design, validate and own Semantic Modelling to ensure models are optimised for End User Reporting.
• Build and optimize ETL/ELT processes to ingest data from a variety of source systems, including ERP and CRM platforms.
• Engineer specific logic to parse, flatten, and transform nested JSON data into structured formats suitable for business reporting.
• Support ongoing data migration projects (such as "Project Harvest"), assisting in the transition of logic from legacy SQL environments to modern cloud platforms like Microsoft Fabric.
• Optimize SQL queries and Power Query transformations to ensure efficient data processing and refresh rates for Power BI Semantic Models.
• Validate and monitor data quality throughout the pipeline to ensure that Gold-layer outputs are accurate and reliable for decision-making.
• Work closely with the BI team and business stakeholders.

Business Analyst

• Opportunity Identification & Structuring Partner with business unit leaders to identify AI use cases aligned with strategic priorities.
• Translate operational pain points into structured AI problem statements.
• Assess feasibility, data readiness, risk, and potential ROI.
• Prioritize PoC initiatives based on strategic value and execution viability.
• PoC Mobilization & Oversight Define scope, success metrics, and measurable outcomes for each PoC.
• Develop clear business and functional requirements.
• Coordinate with data scientists, engineers, IT, or external vendors to execute the PoC.
• Monitor progress and remove blockers.
• Ensure timelines and objectives are met.
• Business Validation Evaluate PoC outcomes against defined success criteria.
• Quantify business impact (cost savings, efficiency gains, revenue potential, risk mitigation).
• Facilitate stakeholder review and decision-making.
• Produce clear go/no-go recommendations Handoff & Transition to Implementation Document technical design, assumptions, and performance outcomes.Secure business ownership for scaled implementation.
• Work with IT, product, or engineering teams to transition validated PoCs into production roadmaps.
• Ensure governance, risk, and change management considerations are addressed.
• AI Adoption & Enablement Educate leaders on realistic AI applications.
• Establish a repeatable PoC intake and evaluation framework.
• Create visibility across the enterprise on AI initiatives and outcomes.

AI Business Analyst

Operations

• The Markets Operations Analyst provides essential operational support to the Markets Operations function, working closely with the Senior Markets Operations Analyst to ensure the accurate and timely execution of key Markets processes.
• Responsible for preparing and validating data, and supporting the administration of sales incentive calculations, sales and pre‑sales governance activities, and reporting requirements.
• Focus on completing tasks with precision, maintaining data integrity across systems, and providing clear information that helps the Markets team make informed decisions.
• Works cross‑functionally with Markets, Finance and Practices and plays an important part in supporting efficient, consistent and compliant operation.
• Help to maintain and update the CRM system with accurate and timely sales data, ensuring data integrity.
• Support the execution of established sales workflows and identify issues or bottlenecks for escalation.
• Follow established policies and procedures and highlight areas where further clarification or updates may be required.
• Prepare routine reports and dashboards for stakeholders, ensuring clear presentation of key metrics, performance trends and operational insights.
• Support the timely and accurate administration of the SIP process through data preparation, cleansing and validation.
• Run and verify SIP calculation models based on approved performance and target inputs, escalating anomalies or discrepancies as required.
• Maintain accurate documentation to support SIP inputs, including targets, OTI and performance data.
• Prepare SIP statements for distribution and support the resolution of queries relating to data, calculations or statement accuracy.
• Ensure appropriate budget approvals and supporting evidence are recorded and filed in the required systems.
• Support the creation, maintenance and closure of pre‑sales project records in line with governance expectations.
• Prepare regular pre‑sales utilisation reporting to assist Markets and Practices in understanding spend against approved budgets.
• Communicate with stakeholders at various levels to obtain required information and ensure the accuracy of operational data.
• Work with HR and Finance to support the correct application of compensation, incentive and reporting processes.
• Build effective working relationships to ensure timely responses, clarity of inputs and consistent operational outcomes.

Markets Operations Analyst

• The AU Senior Tax Accountant is primarily responsible for assisting clients by completing much of the preparation of financial and management accounting reports for review by senior team members.
• Apply fundamental accounting knowledge to computerised accounting packages (Xero, MYOB, and QuickBooks) and utilise this software to prepare basic financial statements, including the setup of a new client, chart of accounts, and asset schedules.
• Comply with the client's working paper standards and accounting checklists.
• Understands principles of applicable accounts presentation and accounting standards.
• Adherence to standard organisational obligations and statutory lodgment requirements (e.g. annual returns, common forms).
• Formation and maintenance of client relationships
• Provision of on-the-job training for other colleagues as required, including supervision of graduate work
• Develop a basic understanding of business structures and intra-group transfers
• Prepare compliance jobs for the trial balance stage
• Identify franking account issues such as franking deficit tax and penalties.
• Review a client-prepared BAS/IAS and assist with the amendment/ correction of the system
• Identify and resolve basic problems arising in client financial statements.
• As well as understanding and being able to request from clients the required information for financial statement and income tax return preparation.
• Prepare and analyse accounts, income tax returns, company annual returns, Business Activity Statements, Fringe Benefit Tax returns, and notices of assessment.
• Identify business performance issues and the ability to identify key indicators.
• Begin to identify client needs and value-added services that we can provide to a client.
• Any other accountabilities or duties as directed by your supervisor which are within the limits of the employee’s skill, competence, and training.

Executive Assistant

• Manage executive calendars across multiple stakeholders
• Schedule meetings, appointments, and coordinate availability
• Arrange travel (flights, accommodations, itineraries) and reconcile expenses
• Monitor and prioritize incoming emails and communications
• Serve as liaison between executives, clients, staff, and external partners
• Coordinate internal meetings (logistics, materials, tech setup)
• Take detailed meeting minutes and track action items
• Follow up on deliverables to ensure timely completion
• Process invoices, expense reports, and reimbursements accurately
• Maintain and organize digital filing systems for easy retrieval

Virtual Assistant

Human Resources

• Payroll Processing: Coordinate with Finance to ensure the accurate and timely processing of monthly/bi-monthly payroll, including the calculation of government-mandated contributions, taxes, and deductions.
• Financial Integrity: Monitor the usage of company funds (including corporate credit cards) and ensure all unliquidated or unsupported expenses are reclassified and recovered according to company policy.
• Audit Support: Maintain meticulous digital and physical records for internal and external audits, ensuring 100% accuracy in employee compensation files.
• Provider Management: Direct the full lifecycle of employee benefits programs, encompassing HMO, life insurance, vision care, and supplemental wellness packages.
• Financial Reconciliation: Manage end-to-end benefits administration, including the audit of provider billing statements and the timely facilitation of payments to third-party vendors (e.g., insurance and health providers).
• Enrollment: Facilitate the delivery of the total rewards package by managing employee enrollment, movement, and offboarding within all benefit schemes.
• Inquiry Support: Serve as the primary point of contact for employee concerns regarding pay, insurance coverage, and benefit claims.
• Conflict Resolution: Support the HR Manager in mediating employee concerns and counseling staff while ensuring consistent communication and enforcement of company rules and guidelines.
• Due Process: Draft critical labor-related documentation, including Notices to Explain (NTE), Decision Notices (Written Warnings to Final Written Warnings), and Return-to-Work Orders (RTWO).
• Administrative Hearings: Support the management of administrative hearings and documentation requirements to ensure all disciplinary actions meet legal due process standards.
• Regulatory Adherence: Monitor changes in local labor laws and recommended updates to the Employee Handbook and internal policies to ensure ongoing compliance.
• Asset Protection: Oversee the recovery of company resources (hardware, badges, etc.) during employee offboarding and ensure final clearances are processed only after all accounts are settled.
• Policy Communication: Assist in the orientation of new hires regarding company policies, financial protocols, and behavioral expectations.

HR Officer

Accounts Receivable

• Work with the AR Manager to follow up on and escalate Outstanding Debt.
• Ensure the credit risk of the client is protected.
• Build strong relationships with the Customer and the client's sales team.
• Customer Cash receipts allocation and reconciliation.
• Assist the Bank reconciliation team with any unreconciled Customer Payments.
• Review old and outstanding Debt & sending reminders to customers.
• Escalate any defaulting Customers in line with the client's policy.
• Monitor & respond to Customer emails.
• Credit checks for new onboarded Customer Accounts.
• Reconcile complex Customer accounts while working with Customer portals.
• Reconciling and processing Customer rebates.
• Prepare Weekly Executive Report on outstanding Debt, along with commentary.
• Engage with difficult Customers.
• Participate in COI project to improve AR processes.
• Conduct regular housekeeping of AR accounts – ensure all emails, phone numbers, and contact details are up to date.
• Work with the Customer Service department to organize Customer Credits.

Sales Representative – Project-based, Retention Opportunity

Senior Tax Accountant

Full Stack Developer

Data Engineer

AI Business Analyst

Markets Operations Analyst

Senior Tax Accountant

Virtual Assistant

HR Officer

Senior Accounts Receivable Officer