hammerjack

Accountant

• Manage day-to-day bookkeeping tasks for Australian clients
• Perform bank, credit card, and balance sheet reconciliations
• Prepare and maintain accurate financial records and reports
• Assist in preparing financial reports and supporting documentation
• Handle Xero conversion balances and data migration activities
• Attach and manage supporting receipts and documentation for reconciliations
• Communicate directly with clients via email and calls regarding bookkeeping and accounting queries
• Respond to client concerns and provide timely updates and resolutions
• Support BAS preparation and review processes where required
• Collaborate with internal team members to ensure deadlines and client expectations are met
• Take initiative in identifying process improvements and resolving issues independently
• Provide light administrative support as needed

Executive Assistant

• Prepare and Arrange Internal Filing System (Creating Folders/Client Docs).
• Filing of Documents (Paperless) into the Database.
• Updating and Maintaining client details.
• Prepare client letter templates.
• Assist in the preparation of Insurance Quotations using online systems.
• Preparation of insurance schedules and policy renewals.
• Claims Management in CRM.
• Management of email inquiries and inboxes.
• Assistance in the preparation of marketing materials.
• Minor call management.

Virtual Assistant

Business Analyst

• Provide tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, within pre-defined SLAs and handling times.
• Investigate, troubleshoot, and fix complex technical issues and escalate to appropriate internal teams when necessary.
• Maintain clear documentation and communication with internal teams throughout the support lifecycle, and approach each interaction with a customer-obsessed mindset.
• Collaborate with the Solutions team to relay user feedback, identify recurring issues, run audits, and contribute to product improvements.
• Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self-service support options and reduce incoming ticket volume.
• Run Quality Assurance check on our Support AI Chatbot and provide ongoing coaching to ensure proper responses for issue resolution.

Product Solutions Analyst – B2C

Intermediate Accountant

Financial Planning and Analysis

• Own monthly, quarterly, and annual forecasting processes
• Build and maintain integrated financial models across P&L, balance sheet, and cash flow
• Develop rolling forecasts and scenario analysis
• Support annual budgeting process across all departments
• Analyze forecast vs. actual performance and identify key business drivers
• Develop and maintain company-wide KPI dashboards
• Monitor and evaluate: Revenue performance, Gross margin, Contribution margin, Inventory metrics, CAC, MER, Cash conversion cycle, OPEX
• Deliver actionable insights to department leaders and executive management
• Partner cross-functionally with: Operations, Supply Chain, Marketing, E-Commerce, Retail/Wholesale, and Customer Experience teams
• Evaluate business initiatives, pricing strategies, promotional activity, and operational investments
• Support inventory planning, demand forecasting, and working capital management
• Analyze SKU profitability, channel profitability, and customer economics
• Maintain rolling cash flow forecast
• Monitor liquidity, payables, receivables, inventory, and operational cash drivers
• Identify opportunities to improve working capital efficiency
• Support debt reporting and covenant tracking if applicable
• Assist with ERP implementation, reporting automation, and finance systems optimization
• Improve reporting accuracy, scalability, and process efficiency
• Help establish standardized financial reporting structures and governance

FP&A Manager

People Operations

• Collaborate closely with the Client Success Lead to align messaging for employees and clients, while consulting with the HR Delivery Manager (Business Services) to ensure compliance with Philippine labor law requirements.
• Support employee relations, performance conversations, and culture initiatives for assigned teams.
• Implement and reinforce people-related policies, attendance standards, and conduct expectations.
• Provide coaching, counselling, and engagement interventions to employees.
• Coordinate with Recruitment and Client Success on onboarding, movement, and workforce planning needs.
• Support company-wide engagement and culture programs.

People & Culture Officer

• The AU Senior Tax Accountant is primarily responsible for assisting clients by completing much of the preparation of financial and management accounting reports for review by senior team members.
• Apply fundamental accounting knowledge to computerised accounting packages (Xero, MYOB, and QuickBooks) and utilise this software to prepare basic financial statements, including the setup of a new client, chart of accounts, and asset schedules.
• Comply with the client's working paper standards and accounting checklists.
• Understand principles of applicable accounts presentation and accounting standards.
• Adherence to standard organisational obligations and statutory lodgment requirements (e.g. annual returns, common forms).
• Formation and maintenance of client relationships.
• Provision of on-the-job training for other colleagues as required, including supervision of graduate work.
• Develop a basic understanding of business structures and intra-group transfers.
• Prepare compliance jobs for the trial balance stage.
• Identify franking account issues such as franking deficit tax and penalties.
• Review a client-prepared BAS/IAS and assist with the amendment/ correction of the system.
• Identify and resolve basic problems arising in client financial statements.
• Prepare and analyse accounts, income tax returns, company annual returns, Business Activity Statements, Fringe Benefit Tax returns, and notices of assessment.
• Identify business performance issues and the ability to identify key indicators.

Intermediate Tax Accountant

Human Resources

• Maintain and manage the HR Information System (HRIS), ensuring employee data is accurate and up to date
• Prepare, issue, and track employment contracts and related documentation
• Generate templated HR letters and documents, both manually and through HR systems, with some ad-hoc documentation creation required
• Process employee lifecycle changes, including onboarding, offboarding, and internal movements
• Triage and respond to HR-related queries through the JIRA Support Centre, ensuring timely and accurate resolution
• Support compliance with company policies and employment regulations through proper documentation and record-keeping
• Assist with audits and reporting by providing accurate HR data and documentation
• Collaborate with internal stakeholders to support HR processes and improvements
• Prepare routine HR reports and data extract (monthly metrics, audit information, headcount data, etc.)
• Support HR projects such as process improvement, documentation updates, and system data clean-ups. Identify opportunities to improve efficiency, accuracy, and consistency in HR administration processes.
• Assist in the documentation of standard operating procedures.

HR Administrator

Account Executive

• Engage and convert inbound (warm) leads into paying customers
• Handle high daily lead volume (up to ~60 leads per day during peak periods)
• Communicate with prospects through multiple channels: Phone WhatsApp Email
• Guide prospective customers through the enrollment process using a consultative approach
• Manage and track leads through CRM systems (Bitrix and/or HubSpot)
• Follow up consistently throughout the sales cycle (average ~7 days, up to 30 days)
• Achieve and exceed conversion targets and KPIs
• Maintain accurate records of customer interactions and pipeline activity

Sales Representative – Project-based, Retention Opportunity

• Responsible primarily for completing the working papers and assisting the onshore team of client’s tax compliance reports.
• Preparation and lodgement of individual income tax returns
• Preparation and lodgement of business activity statements
• Preparation and lodgement of installment activity statements
• Preparation and lodgement of fringe benefits tax returns
• Bookkeeping in client accounting files including Xero, MYOB and occasionally Quickbooks
• Payroll processing in client accounting files including Xero and MYOB
• Uploading invoice payments for clients
• Processing quarterly superannuation payments
• Preparation of monthly management reports (i.e., P&L and balance sheet) for clients from their accounting platforms
• Ad hoc tasks
• Accounting for Division 7a loans
• Tax planning
• Trust distribution minutes
• Reviewing work prepared by junior accountants including individual tax returns, BAS’s, IAS’s, payroll etc. as needed
• Any task deemed necessary by the Account Manager involving client management
• Perform training in downtime to improve own skills and share knowledge with team
• Preparation of financial statements and income tax returns for businesses operating through companies and trusts, including groups with inter-entity transactions.