hammerjack

Senior Accounts Receivable Officer

hammerjack

full-time

Posted on:

Location Type: Hybrid

Location: Makati City • Philippines

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Job Level

Senior

Tech Stack

ERP

About the role

  • Work with the AR Manager to follow up on and escalate Outstanding Debt.
  • Ensure the credit risk of the client is protected.
  • Build strong relationships with the Customer and the client's sales team.
  • Customer Cash receipts allocation and reconciliation.
  • Assist the Bank reconciliation team with any unreconciled Customer Payments.
  • Review old and outstanding Debt & sending reminders to customers.
  • Escalate any defaulting Customers in line with the client's policy.
  • Monitor & respond to Customer emails.
  • Credit checks for new onboarded Customer Accounts.
  • Reconcile complex Customer accounts while working with Customer portals.
  • Reconciling and processing Customer rebates.
  • Prepare Weekly Executive Report on outstanding Debt, along with commentary.
  • Engage with difficult Customers.
  • Participate in COI project to improve AR processes.
  • Conduct regular housekeeping of AR accounts – ensure all emails, phone numbers, and contact details are up to date.
  • Work with the Customer Service department to organize Customer Credits.

Requirements

  • 3-5 years' experience in Accounts Receivable, with exposure to high-volume, multi-customer environments.
  • Strong background in customer statement reconciliations and resolving complex discrepancies.
  • Experience supporting overdue debt follow-up via email and phone calls.
  • Experience in managing difficult situations and working with challenging customers.
  • Problem-solving mindset, taking ownership of tasks, and the ability to suggest process improvements.
  • Exceptional communication skills, both verbal and written.
  • Advanced Excel skills (Lookups, Power Query, data transformation, large data sets).
  • Experience with ERP or accounting systems (PRONTO preferred).
  • Experience with ticketing/workflow systems such as Zoho or similar platforms.
  • Understanding of the AR debt follow-up process workflow.
  • Strong data accuracy and document management capability.
  • Exceptional attention to detail and reconciliation accuracy.
Benefits
  • Flexibility : Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
  • Inspiring Workspaces : Our offices are strategically located and designed to fuel your best work.
  • Free Unlimited Barista Coffee and Booze : Enjoy refreshments from our cafe and beverage bar.
  • Dynamic Open Spaces : Conducive for productivity and creativity.
  • State-of-the-Art Security : Ensuring your safety and peace of mind.
  • Game Rooms : Take a break and unwind with our recreational facilities.
  • Competitive Compensation : Your talents deserve to be rewarded! We help you negotiate with our clients.
  • Professional Growth : Access to ongoing training and development opportunities to help you reach your full potential.
  • A Supportive Community : Join a diverse and inclusive team that's dedicated to your success.
  • Global Impact : Be part of something bigger and make a difference on a global scale.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Accounts Receivablecustomer statement reconciliationsdebt follow-upExceldata transformationcomplex discrepancies resolutionreconciliation accuracycustomer cash receipts allocationcustomer rebates processingcredit checks
Soft Skills
problem-solvingownership of tasksprocess improvementcommunication skillsattention to detailrelationship buildingengagement with difficult customersorganizational skillscustomer servicedata accuracy