Field Application Specialist

Hamilton Company

Field Application Specialist supporting Hamilton’s precision fluid-measurement products across Japan. Developing automation protocols, troubleshooting instrumentation, and training customers and sales teams.

Posted 8/21/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and training for Hamilton products, with a strong focus on application development and customer relationship management. Proficient in programming and operating automated laboratory equipment, ensuring optimal performance and customer satisfaction.

Highest-signal resume keywords

Fluent In JapaneseExperience Programming Automated Laboratory EquipmentBachelor's Degree In ScienceExperience In Customer Relationship ManagementKnowledge Of Hamilton Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Programming SkillsApplication DevelopmentTroubleshootingLiquid Handling OptimizationComplex Application ProtocolsSoftware Functions ControlFactory Acceptance TestingSite Acceptance TestingDocumentation SkillsTraining Material Development

Soft Skills

Good Communication SkillsGood Presentation SkillsPlanning SkillsAbility To Work IndependentlyFlexibility In Working Hours

Tools & Technologies

Hamilton Products SoftwareAutomated Laboratory EquipmentComputer Hardware KnowledgeDatabase Management

Industry Keywords

Lab AutomationReagent CompaniesBiologyChemistryLife-Sciences

About the role

Key responsibilities & impact

Provide application and technical support to customers for Hamilton products in the Japan territory
Act as a technical liaison between customers and Hamilton Sales team
Operate within a designated territory providing onsite and remote customer support
Develop advanced application protocols and support complex instrumentation
Provide technical support and training for the Hamilton Sales and Applications team
Develop application-specific protocols by interpreting customer or Sales procedures
Troubleshoot application protocols and instrumentation
Optimize liquid handling performance of instrumentation
Provide basic and advanced software and hardware training
Develop and deliver training material
Develop protocols for complex automated instrumentation requiring third-party device integration
Use advanced programming skills and software functions to control instrumentation
Participate in Factory and Site Acceptance Testing
Contribute to the company knowledge base
Maintain support for existing customers through additional protocols and training
Understand customer expectations and schedule work accordingly
Document application support work and customer visits in a company database or required format
Work independently and make decisions based on experience and knowledge
Maintain professional relationships with customers and co-workers
Perform other duties as assigned

Requirements

What you’ll need

Fluent in Japanese, both written and spoken
Strong English written and reading skills
Good planning and customer relationship skills
Good presentation and communication skills
Ability to travel nationally and internationally
Flexibility in working hours and availability for up to 75% travel
Good knowledge of computer hardware and software
Ability to work independently and reliably with minimal supervision
Knowledge of software for Hamilton products
Personal, reliable transportation with valid registration and insurance that can safely transport necessary equipment
Bachelor's degree or higher in science, preferably in Biology, Chemistry, or Life-Sciences
Experience interacting with customers
Experience programming or operating automated laboratory scientific equipment
Minimum of five (5) years of experience working in applications for lab automation or reagent companies
Background and experience to understand customer's requests for their analysis and methods preferred
Experience programming complex applications desired
Experience with programming languages and computer knowledge desired

Benefits

Comp & perks

Diverse portfolio of exciting and innovative design projects
Tremendous opportunities for professional growth
Commitment to sustainable design
Competitive compensation
Excellent benefits package
Solid stable company
Drug-free workplace