Senior IT Change & Release Manager

Hamilton Company

Senior IT Change & Release Manager governing enterprise technology changes, releases, and AI risk for global specialty insurance and reinsurance company. Owning CCB and Azure DevOps governance.

Posted 8/9/2026full-time🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Change Management and Release Management, with a strong focus on ITIL best practices, Azure DevOps, and cross-team coordination. Proven ability to manage complex change processes, ensure compliance, and enhance organizational delivery through effective governance and stakeholder communication.

Highest-signal resume keywords

IT Change ManagementAzure DevOpsITIL-Aligned Change ControlCross-Team Release CoordinationRegulatory Compliance

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementRelease ManagementITIL Best PracticesRisk AssessmentGovernance FrameworksCI/CD IntegrationExecutive ReportingDashboard DesignTechnical Risk ReviewsAudit Compliance

Soft Skills

Stakeholder ManagementDecision-MakingFacilitationCommunicationOrganizational Skills

Tools & Technologies

Azure DevOpsAI GovernanceAutomation ToolsCloud PlatformsInfrastructure Management

Certifications & Qualifications

ITIL v4 Certification

Industry Keywords

SOXDORAISO 27001ISO 22301EU AI Act

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Own and operate the enterprise Change Management process aligned to ITIL best practices
Chair and coordinate the Change Control Board, including preparation, agenda management, risk reviews, and decision tracking
Ensure standard, normal, and emergency changes follow approval workflows and are risk-rated
Enforce change freezes, blackout periods, and major business event protection
Act as the final escalation point for high-risk or cross-platform changes
Define and maintain the release management framework, release calendars, bundling strategies, and go-live governance
Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms
Ensure release readiness, including testing, rollback plans, communications, monitoring, and support readiness
Partner with DevOps and Engineering to align CI/CD pipelines with release governance
Own Azure DevOps as the authoritative platform for change records, approvals, release tracking, risk documentation, and audit evidence
Design and improve Azure DevOps workflows, templates, dashboards, and automation
Produce executive reporting on change volume, risk, success rates, and change-related incidents
Coordinate governance for AI-enabled solutions, automation, machine learning, and third-party AI services
Ensure AI-related changes include technical risk assessments and required governance controls
Partner with Information Security, Legal, Compliance, Data, and business stakeholders before production release
Maintain audit-ready evidence for AI approvals, testing, risk decisions, exceptions, and post-implementation reviews
Interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business
Communicate changes to impacted stakeholders, support teams, and end users
Partner with Incident and Problem Management on post-implementation reviews and reducing change-related incidents
Ensure processes meet regulatory, audit, and technology governance expectations
Maintain audit trails, approvals, and evidence for material changes
Analyze trends and metrics to improve change success rates and reduce unplanned outages
Mature the organization from reactive change control to predictable, high-quality delivery

Requirements

What you’ll need

8+ years’ experience in IT Change Management, Release Management, or Service Management roles
Deep practical experience with ITIL-aligned change control and Change Control Boards
Strong hands-on experience using Azure DevOps for changes, releases, workflows, and reporting
Proven experience coordinating complex, cross-team releases in enterprise environments
Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery
Experience operating in regulated environments with audit and compliance requirements
Experience supporting AI governance, technical risk assessments, or technology risk reviews for AI-enabled solutions, automation, or emerging technology platforms
Excellent stakeholder management, facilitation, and decision-making skills
ITIL v4 certification or equivalent desirable
Experience integrating change governance with DevOps/CI-CD pipelines desirable
Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks desirable
Familiarity with ISO 42001, EU AI Act principles, or structured AI governance and model risk management practices desirable
Experience designing dashboards and KPIs for executive reporting desirable
Strong governance mindset with pragmatic delivery focus
Calm, authoritative decision-making under pressure
Ability to challenge teams constructively while enabling delivery
Excellent written and verbal communication
Highly organized, detail-oriented, and process-driven

Benefits

Comp & perks

Hybrid working
Matching 401K plan
Medical, dental, vision, life, disability
Generous time off (including parental leave)
Continued support for professional development
Gym subsidy
My day (additional days leave for personal interests/wellness/charity work)
Annual performance-based target bonus
Comprehensive benefits package