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IT Support Specialist
Hamilton CompanyIT Support Specialist providing technical support for Hamilton Company across on-campus and remote staff. Handling hardware and software issues to ensure seamless technology operations.
Tech Stack
Tools & technologiesAzureCloudERP
About the role
Key responsibilities & impact- Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile devices, and peripherals.
- Deliver high-quality remote troubleshooting via phone, chat, and remote desktop tools for off-site employees.
- Administer and support cloud-based collaboration tools, including Microsoft 365, Teams, and VPN connectivity.
- Facilitate onboarding and offboarding, including account provisioning and hardware imaging.
- Provide on-site technical support for shop-floor workstations, barcode scanners, and label printers.
- Troubleshoot connectivity and hardware issues for systems integrated into the production line to minimize operational downtime.
- Collaborate with production leadership to perform hardware maintenance and upgrades with minimal disruption to manufacturing schedules.
- Maintain an accurate and up-to-date inventory of all IT assets, including hardware, software licenses, and peripherals.
- Track the assignment and location of equipment for both on-campus and remote employees to ensure accountability.
- Assist with the procurement, setup, and deployment of new hardware, as well as the secure decommissioning of older equipment.
- Manage user identities, permissions, and security groups within Active Directory and Azure AD.
Requirements
What you’ll need- Proven experience in a technical support role, ideally within a hybrid work environment or a manufacturing setting.
- Strong proficiency in Windows 10/11, Microsoft 365 administration, and remote support technologies.
- Experience supporting industrial or enterprise software, such as ERP or MES platforms, is highly desirable.
- Strong organizational skills with a focus on maintaining accurate records and documentation.
- Excellent interpersonal skills with the ability to support both office-based professionals and production staff.
Benefits
Comp & perks- Competitive Compensation
- Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportremote troubleshootingcloud-based collaboration toolshardware imagingtroubleshooting connectivityhardware maintenanceActive DirectoryAzure ADWindows 10Microsoft 365 administration
Soft Skills
organizational skillsinterpersonal skills