FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Compliance Officer
Hamilton CompanyCompliance Officer managing complaints and regulatory returns for Hamilton’s global compliance team. Supporting oversight and enhancement of the Complaints Management Framework with a detail-oriented approach.
About the role
Key responsibilities & impact- Provision of regulatory and procedural advice in respect of all matters relating to complaints and regulatory returns based on relevant jurisdictional specific regulatory requirements.
- Assist the Business Conduct manager with the development and maintenance of the Hamilton’s Complaints Governance framework, ensuring all elements of complaints are considered.
- Maintain the Complaints Management Framework, policies, procedures and governance documentation.
- Act as first line Compliance contact for complaints-related queries from the business along with the Compliance Officer for business conduct from an escalation perspective.
- Prepare and analyse complaints MI, trends and root cause analysis for management and senior management, committees and boards.
- Coordinate and prepare complaints regulatory returns across relevant jurisdictions (e.g. FCA, CBI, Lloyd’s), ensuring accuracy and timeliness.
- Support complaint review and analysis as well as regulatory engagement, inspections and information requests.
- Contribute to compliance monitoring reviews and assurance work relevant to areas covered.
- Support preparation of management information, committee papers and board reporting
- Review and analyse internal data and provide returns to regulators and international licensing bodies.
- Support the preparation, completion and submission of routine regulatory returns across relevant jurisdictions, in accordance with applicable regulatory requirements and internal timelines.
- Collate, validate and reconcile data inputs required for regulatory returns, working with internal stakeholders to ensure accuracy and completeness.
- Assist in coordinating inputs and responses to regulatory information requests, including ad‑hoc data requests and follow‑up queries.
- Perform quality checks on regulatory return data prior to submission, escalating any data gaps, inconsistencies or risks to the Compliance Manager.
- Track submission deadlines and maintain a regulatory returns calendar, highlighting upcoming and overdue obligations.
- Assist Compliance Managers in reviewing and maintaining a centralised regulatory returns library, ensuring all submitted returns, Assist with regulatory thematic reviews and the collation of data.
Requirements
What you’ll need- Demonstrable experience managing or overseeing complaints within an insurance or Lloyd’s environment
- Strong working knowledge of complaints regulation, DISP requirements and customer outcomes
- Ability to prepare MI and regulatory submissions
- Strong attention to detail with the ability to analyse trends and identify root causes
- Understanding of the different regulatory regimes from an insurance perspective, preferably Lloyds, CBI and the FCA.
- A thorough understanding of the role of Compliance in the delivery of an effective complaints framework.
- Well-developed report writing skills
- Excellent interpersonal and communication skills, with the ability to build effective working relationships at all levels
- Ability to think critically, identify and analyse problems, and develop effective solutions
- Proven track record of delivering assignments on time and to the required standard
- Adaptability and a willingness to learn and improve processes
- Open, innovative and inclusive mindset
- Collaborative spirit
- Results-oriented and growth mindset
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complaints managementregulatory submissionsdata analysisroot cause analysisreport writingregulatory returnscompliance monitoringquality checksMI preparationregulatory frameworks
Soft Skills
attention to detailinterpersonal skillscommunication skillscritical thinkingproblem-solvingadaptabilitycollaborationresults-orientedgrowth mindsetinnovative mindset