Customer Success Manager

HALOS Body Cameras

Customer Success Manager driving body-camera and cloud-software adoption for security, services, and law-enforcement customers. Owning utilisation, renewals, expansion, and measurable commercial outcomes.

Posted 8/5/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within B2B SaaS environments, focusing on end-user adoption, utilisation outcomes, and strategic renewals. Proven ability to build relationships with stakeholders and lead change-management initiatives to drive operational success.

Highest-signal resume keywords

Customer Success ManagementRenewals OwnershipCommercial AcumenChange ManagementB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Utilisation Framework ExecutionData AnalysisEvidence CreationQuarterly Business ReviewsForecasting Strategy

Soft Skills

Relationship BuildingProactive InterventionCross-Functional CollaborationCommunication Skills

Tools & Technologies

HALOS FrameworkBody-Worn Cameras

Industry Keywords

Churn Risk IndicatorsOperational Usage NormsWorkforce EnablementExecutive-Level ROI

About the role

Key responsibilities & impact

Own end-user adoption and utilisation outcomes across assigned customer accounts.
Execute the HALOS utilisation framework covering device assignment, activity, consistency, and evidence creation.
Identify and remediate zero-recording and low-usage cohorts as churn-risk indicators.
Serve as the primary post-sale owner and build relationships with executive and senior operational stakeholders.
Translate customer objectives into measurable HALOS outcomes.
Lead structured Quarterly Business Reviews focused on utilisation, evidence, risk, and commercial outcomes.
Lead change-management and workforce-enablement strategies across distributed frontline workforces.
Partner with customer leadership on body-worn-camera positioning, cultural and privacy considerations, expected behaviours, and operational usage norms.
Identify early indicators of disengagement, misalignment, or adoption breakdown and intervene proactively.
Own end-to-end renewals, including forecasting, strategy, and execution.
Own expansion and upsell motions grounded in adoption, utilisation, and demonstrated value.
Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive-level ROI narratives.
Partner with Sales leadership while retaining accountability for renewal and expansion outcomes.
Work cross-functionally with Enablement, Support, and Product while maintaining clear ownership boundaries.

Requirements

What you’ll need

4–6 years of experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware-enabled SaaS
Proven track record owning renewals and expansion, not merely supporting Sales-led motions
Strong commercial acumen paired with adoption-led success
Comfortable operating at both executive and frontline operational levels

Benefits

Comp & perks

Generous PTO Allowance
Learning and Development opportunities
Healthcare, vision and dental plans, to include family
Regular company events and social initiatives
401K matching
Diversity & Inclusion workplace commitment