Implementation Manager

HALO Branded Solutions

Implementation Manager developing employee recognition and incentive programs for HALO's clients. Leading technical implementations and managing customer relationships during project lifecycles.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Strategize with customers to develop employee recognition & incentive initiatives; recommend solutions based on the customer’s goals, strategies, business requirements, and HALO/industry best practices.
Lead customer-facing discussions from kickoff through launch to recommend, gather, and document program initiatives and scope requirements.
Oversee the design of recognition and incentive programs, providing consultation and guidance throughout the program design process.
Provide clear, timely status updates to customers and internal stakeholders while proactively tracking and managing issues and risks that could impact project success.
Develop and maintain deep expertise in how the technology platform delivers agreed-upon program requirements.
Present program concepts and examples by creating scenarios in a test environment and/or developing customer-facing presentations.
Communicate customer expectations and project requirements to cross-functional teams, including account management, sourcing, and data teams.
Review and understand customer Master Service Agreements and SOWs to identify out-of-scope requests and address them diplomatically.
Configure websites to support documented and agreed-upon business requirements.
Create internal and customer-facing documentation, including Confluence reference materials, requirement spreadsheets, process flow charts, and program overview documents.
Use creative, visual means to translate the functionality of the technology platform to the needs and nomenclature of the customer.
Create high-level test plans and execute test cases within an implementation.
Maintain accurate and up-to-date cases in Salesforce, ensuring all project activities, client interactions, and implementation milestones are properly documented.
Adjust approach, communication style and tools based on lessons learned.
Maintains intricate master files of customer information in proprietary technology.
Process change cases for already-live clients, ensuring updates are accurately assessed, documented and implemented.

Requirements

What you’ll need

Bachelor’s Degree required
Customer facing, implementation management experience working in a software/technical field focused on creating solutions in a customer-facing role, preferably engaging with Human Resources, Employee Recognition and Incentive and/or Purchasing
Experience with web implementation for client-facing technology/SaaS applications preferred
Experience with Salesforce and Smartsheet is preferred
Experienced working remotely and with remote teams.
Strategic thinker who can execute short-term project and customer-facing deliverables
Interpersonal & Communication Skills: ability to develop positive, collaborative relationships internally and externally
Highly proficient in MS Office (Excel, Word, PowerPoint).
Self-managed and excited by opportunities to take the initiative.

Benefits

Comp & perks

nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
additional Voluntary Benefits
401(k) Retirement Savings Plan
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementation managementweb implementationtest planstest casesproject documentationprogram designcustomer requirementsprogram initiativesrisk managementdata analysis

Soft Skills

strategic thinkinginterpersonal skillscommunication skillscollaborationself-managementinitiativeproblem-solvingcustomer engagementadaptabilityrelationship building

Certifications

Bachelor's Degree