Supervise and support Technology Trainers, providing coaching, direction, and performance feedback
Prioritize and manage team workload across ongoing training, and system updates
Ensure consistency in training standards, documentation, and communication
Serve as escalation point for training-related questions and support
Plan and facilitate live and virtual training sessions as needed
Oversee development and maintenance of training materials, user guides, and knowledge resources
Identify opportunities to improve training effectiveness and user experience
Coordinate training efforts related to system updates and enhancements
Partner with cross-functional teams to understand upcoming changes and prepare training plans
Support adoption efforts for new tools and process improvements
Develop a strong understanding of sales workflows and user challenges within company systems
Identify opportunities to improve how tools are utilized to support efficiency and revenue-generating activities
Share feedback with leadership and cross-functional partners regarding recurring user pain points or improvement opportunities
Help standardize content organization and knowledge management practices
Track participation, feedback, and training trends to enhance program quality
Contribute to improving onboarding and ongoing enablement processes

Requirements

Bachelor’s degree or equivalent experience
4+ years of experience in technology training, sales enablement, or a related field
At least 1 year of previous supervisor and/or formal leadership experience
Experience supporting ERP, CRM, or order management systems
Experience facilitating training for individuals and groups
Strong written and verbal communication skills
Ability to manage multiple projects and deadlines in a fast-paced environment
Must be willing and able to travel domestically 5-10% on an annual basis
Familiarity with learning management systems or digital training tools
Experience supporting sales or revenue-generating teams
Strong organizational and coordination skills
Ability to translate technical processes into user-friendly guidance
Collaborative mindset with cross-functional teams
Attention to detail and documentation accuracy
Proactive problem-solving approach
Ability to build credibility with experienced team members and stakeholders.

Benefits

nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
additional Voluntary Benefits
401(k) Retirement Savings Plan
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technology trainingsales enablementERP systemsCRM systemsorder management systemsfacilitating traininglearning management systemsdigital training toolsproject managementdocumentation accuracy

Soft Skills

coachingcommunicationorganizational skillscollaborationproblem-solvingattention to detailleadershiptime managementadaptabilitycredibility building

Certifications

Bachelor’s degree