Customer Engagement Specialist
Avēsis
Salary
💰 $120,000 - $135,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Convert customer strategy and needs into a customer success plan and execute on the plan.
- Nurture customers on their Halcyon journey to discover the full value of the Halcyon platform and services.
- Foster customers through the onboarding process and provide guidance to achieve maximum adoption and usage of the platform.
- Proactively monitor and report on customer health.
- Maintain regular customer cadence and communication around adoption trends, sentiment, and opportunities.
- Act as the customer advocate and escalate issues as necessary to expedite solutions.
- Work closely with Halcyon Account Executives to identify upsell opportunities.
- Collaborate with cross-functional teams to further develop the customer relationship.
- Work independently and as part of a team.
Requirements
- At least five years of related customer-facing experience.
- Bachelor's degree in a related field (Master’s degree or PhD can substitute for equivalent years of experience).
- Direct post-sales customer advocacy and engagement experience.
- Excellent executive-level communication (written and oral), presentation and interpersonal skills.
- An understanding of cloud, networking, applications, endpoints and security.
- Ability to distinctly explain technological and business concepts.
- Strong experience with customer onboarding and customer success.
- Demonstrated success managing customer journeys and engagements.
