Customer Success Manager – Unit 42
Palo Alto Networks
Cyber SecurityTableau
MSSP Partner Success Manager
Halcyon
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $135,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own the Partner Lifecycle: Serve as the primary post-sales point of contact for a portfolio of MSSP partners - from onboarding and activation through ongoing enablement, adoption, and advocacy.
- Drive Deployment & Adoption: Lead technical onboarding and hands-on training to ensure partner teams are fully equipped to deploy and manage Halcyon effectively.
- Deliver Measurable Value: Track partner engagement and product utilization, identify opportunities for growth, and drive continuous improvement across partner programs.
- Collaborate for Success: Work cross-functionally with Sales, Product, Engineering, and Support to deliver a unified partner experience and ensure timely issue resolution.
- Build Scalable Resources: Contribute to the creation of partner playbooks, enablement content, and QBR frameworks to drive consistency and scale across the partner base.
- Support GTM Alignment: Collaborate with Channel and Sales teams on co-selling strategies and partner-led customer expansion opportunities.
Requirements
- 5+ years in Customer Success, Partner Success, Technical Account Management, or Channel Management within cybersecurity or B2B SaaS.
- Solid understanding of MSSP/MSP operating models and their delivery of managed security services (Endpoint Protection, SOC, Vulnerability Management, Threat Detection, etc.).
- Comfortable discussing technical concepts with both practitioners and executives.
- Proven success cultivating long-term partnerships, driving adoption, and supporting mutual revenue goals.
- Experienced in managing metrics tied to partner adoption, retention, NRR, or managed ARR.
- Thrives in fast-paced, evolving environments and enjoys building programs from the ground up.
- Strong presentation, training, and interpersonal skills.
- Familiar with Salesforce, Zendesk, JIRA, Confluence, or similar tools.
- Willingness to travel occasionally to partner sites and industry events (approximately 5–20%).
Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
- 401k plan with a generous employer contribution.
- Short and long-term disability coverage, basic life and AD&D insurance plans.
- Medical and dependent care FSA
- Flexible PTO
- Parental leave.
- Generous equity offering.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessPartner SuccessTechnical Account ManagementChannel ManagementMSSP operating modelsManaged Security ServicesEndpoint ProtectionVulnerability ManagementThreat DetectionMetrics management
Soft skills
Interpersonal skillsPresentation skillsTraining skillsCollaborationProblem-solvingAdaptabilityPartnership cultivationCommunicationCross-functional teamworkContinuous improvement
