Halcyon Financial Technology, L.P.

Senior IT Support Engineer

Halcyon Financial Technology, L.P.

full-time

Posted on:

Location Type: Hybrid

Location: Rochester • New York • 🇺🇸 United States

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Salary

💰 $80,000 - $120,000 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Provide advanced technical support for Microsoft 365 services including: Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
  • Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
  • Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
  • Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
  • Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
  • Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
  • Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
  • Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
  • Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
  • Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
  • Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Requirements

  • 6+ years of recent end-user technical support experience, including providing support to executive-level users
  • Strong problem-solving skills and attention to detail
  • Excellent written and verbal communication
  • Strong time management and ability to prioritize
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Ability to be on-site daily (Monday-Friday)
  • Available to be on call once per quarter for one week
Benefits
  • Generous Quarterly Bonus
  • Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA
  • Travel/commuter reimbursement
  • 4 weeks PTO and 10 paid holidays
  • 401k employer contribution starting at 6 months of employment
  • Opportunities to earn technical certifications
  • 1% of profits contributed to non-profits every quarter
  • Great Place to Work Certified

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft 365Exchange OnlineSharePoint OnlineTeamsOneDriveIntuneEntra IDmulti-factor authenticationendpoint managementDLP policies
Soft skills
problem-solvingattention to detailwritten communicationverbal communicationtime managementprioritizationability to thrive in fast-paced environmentability to work under pressure