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Applications Technician – New England States
HAIMERApplications Technician supporting Haimer, a precision tool-holder manufacturer, through machine troubleshooting, repair, installation, and customer training. Providing remote and field technical support across New England.
Posted 8/10/2026full-timeRemote • Maine, Massachusetts, New Hampshire, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and training for Haimer products, with a strong focus on customer satisfaction and effective communication. Proficient in troubleshooting mechanical and electrical issues, utilizing CRM and ERP systems, and delivering technical assistance in various settings.
Highest-signal resume keywords
Technical SupportTroubleshooting Mechanical IssuesCustomer Relationship Management (CRM)Technical TrainingInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Electrical IssuesTechnical SupportPreventative MaintenanceInstallation CoordinationAutoCAD
Soft Skills
Critical ThinkingProblem SolvingInterpersonal SkillsReliabilityProfessionalism
Tools & Technologies
MS OfficeCRM SystemsERP Systems
Industry Keywords
Haimer ProductsTechnical Training SeminarsCustomer ServiceSales AssistanceTrade Shows
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide technical support for the entire Haimer product line
- Organize and conduct technical training seminars for sales staff and distributor networks
- Coordinate the installation of Haimer products in the field
- Deliver customer service, technical support, and sales assistance
- Interact with global Haimer technical departments and customer service teams
- Maintain service and customer information in the CRM system
- Travel to customer locations for installations, training, and service of Haimer products
- Respond to phone inquiries and provide technical support to customers and the sales team
- Train and support customer sales representatives and distributors on new Haimer products
- Assist with preparation and execution of trade shows and in-house demos
- Troubleshoot, repair, and perform preventative maintenance at customer sites
- Provide technical telephone support and remote assistance
Requirements
What you’ll need- Experience troubleshooting mechanical and electrical issues of machines
- Proficient computer skills, including MS Office, CRM, and ERP systems
- AutoCAD is a plus
- Willingness to work flexible hours and travel overnight as needed
- Willingness to travel throughout North America and internationally
- Strong interpersonal and communication skills
- Honest, dependable, and reliable
- Critical thinking and on-the-go problem solving
- Ability to work with minimal supervision
- Strong desire for customer satisfaction
- High level of professionalism, integrity, and punctuality
Benefits
Comp & perks- Medical, Dental and Vision Coverage
- Life Insurance
- Long-term and Short-term Disability Insurance
- Retirement Plan (401K)
- Skill development and career growth
- State-of-the-art facility
- EEO employer