Field Service Engineer, Medical Device

Haemonetics

Field Service Engineer supporting Haemonetics’ blood-management medical devices near Atlanta. Installing, maintaining, repairing, and training customers on instrument systems in the local territory.

Posted 8/17/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $37 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical field service, including installation, maintenance, and troubleshooting of biomedical equipment. Proficient in customer support, technical writing, and data management within the biotechnology industry.

Highest-signal resume keywords

Technical Field Service ExperienceBiomedical Equipment InstallationCustomer Support and TrainingTechnical Writing SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of Instrument SystemsMaintenance of Biomedical EquipmentTroubleshooting TechniquesData InterpretationService-Operation MeasurementDocumentation in SFDCService and Training Manual EditingLogistics CoordinationField ModificationsSpare Parts Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationHighly MotivatedStrong Problem-Solving Ability

Industry Keywords

Biotechnology IndustryBiomedical IndustryQuality Team SupportCustomer InterfaceContract Renewals

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Blood Management Centers and Hospitals onsite in the field
Provide ongoing customer support
Install, upgrade, repair, and maintain instrument systems in the defined territory
Manage installation, spare parts, issue resolution, and service-operation measurement
Follow up with customers and own product- and service-related issues
Serve as the focal point for troubleshooting and continuous customer interface
Interface between field organization and internal support structure
Provide onsite technical assistance and coordinate new system placements
Develop leads, promote upgrades, and support contract renewals
Provide technical direction and assistance for equipment operation, maintenance, repair, logistics, field modifications, and installations
Provide onsite customer guidance and training on operation, maintenance, troubleshooting, data interpretation, and technical instructions
Assist the quality team with data collection and timely reporting
Manage service-parts inventory levels
Complete required documentation in SFDC the same day as service
Edit, write, and modify service and training manuals and SOPs

Requirements

What you’ll need

BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
2–5 years of relevant technical field service experience
Ability to travel up to 75% of the time
Highly motivated with strong problem-solving ability
Excellent verbal and written communication skills
Good technical writing abilities

Benefits

Comp & perks

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Flexible time off for salaried employees
Three to five weeks’ vacation annually for hourly employees, based on tenure
Up to 64 hours annually of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
Discretionary annual bonus for non-sales roles
Long-term incentive plan eligibility may be available