Field Service Engineer, Medical Device

Haemonetics

Field Service Engineer maintaining and repairing Haemonetics blood-management devices across North Carolina and South Carolina. Installing systems, troubleshooting equipment, training hospital customers, and managing service documentation.

Posted 8/6/2026full-timeNorth Carolina, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $37 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical field service, including installation, maintenance, and troubleshooting of biomedical equipment. Strong communication and technical writing skills are essential for customer training and support.

Highest-signal resume keywords

Technical Field Service ExperienceBiomedical Equipment InstallationCustomer Support and TrainingProblem-Solving AbilityTechnical Writing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of Instrument SystemsMaintenance of Biomedical EquipmentTroubleshooting Technical IssuesData Collection and ReportingService-Parts Inventory Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationHighly Motivated

Tools & Technologies

SFDC

Industry Keywords

BiotechnologyBiomedical IndustryElectrical EngineeringMechanical Engineering

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Blood Management Centers and Hospitals onsite in the field
Provide ongoing customer support
Install, upgrade, repair, and maintain instrument systems in the defined territory
Respond to service requests and ensure customer satisfaction
Manage installation, spare parts, issue resolution, and service-operation measurement
Follow up with customers and own product- and service-related issues
Act as the focal point for troubleshooting and continuous customer interface
Provide onsite technical assistance and coordinate new system placements
Develop leads, promote upgrades, and support contract renewals
Provide technical direction on operation, maintenance, repair, logistics support, field modifications, and equipment installation
Train customers in equipment operation, maintenance, troubleshooting, and interpretation of technical data and instructions
Assist the quality team with data collection and timely reporting
Manage service-parts inventory levels
Complete required documentation in SFDC on the same day as service
Edit, write, and modify service and training manuals and SOPs

Requirements

What you’ll need

BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge of the biotechnology/biomedical industry, or applicable military experience
2–5 years of relevant technical field service experience
Ability to travel up to 75% of the time
Residency in or near North Carolina/South Carolina within commuting distance to an airport
Highly motivated with strong problem-solving ability
Excellent verbal and written communication skills
Good technical writing abilities

Benefits

Comp & perks

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Accrual of three to five weeks’ vacation annually for hourly employees, based on tenure
Up to 64 hours annually of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
Discretionary annual bonus for non-sales roles
Eligibility for the Company’s long-term incentive plan may be available