Field Service Engineer – Medical Device

Haemonetics

Field Service Engineer installing, maintaining, and repairing Haemonetics blood-management devices in San Antonio. Providing onsite hospital support, troubleshooting, training, and customer service across the territory.

Posted 8/6/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $37 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical field service for medical/device systems, including installation, maintenance, and troubleshooting. Proficient in customer support, technical writing, and data interpretation within the biotechnology/biomedical industry.

Highest-signal resume keywords

Technical Field Service ExperienceInstallation And Maintenance Of Medical SystemsCustomer Support And TroubleshootingTechnical Writing And DocumentationSpare Parts Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical EngineeringMechanical EngineeringTroubleshootingData InterpretationService Operation MeasurementTechnical AssistanceEquipment OperationRepair And MaintenanceInstallationIssue Resolution

Soft Skills

Problem-Solving AbilityVerbal CommunicationWritten CommunicationMotivation

Tools & Technologies

SFDC

Industry Keywords

BiotechnologyBiomedicalField ServiceCustomer SatisfactionService Parts InventoryPerformance AnalysisTraining ManualsSOPs

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Blood Management Centers and Hospitals onsite in the field
Provide ongoing customer support
Install, upgrade, repair, and maintain instrument systems in the defined territory
Respond to service requests and ensure customer satisfaction
Manage spare parts and resolve product and service issues
Act as the focal point for customer troubleshooting and follow-up
Coordinate new system placements, provide technical assistance, develop leads, promote upgrades, and support contract renewals
Provide technical direction and onsite customer training on equipment operation, maintenance, repair, logistics, troubleshooting, data interpretation, and technical instructions
Assist the quality team with data collection and timely reporting for performance analysis
Manage service parts inventory levels
Complete required documentation in SFDC on the same day as service
Edit, write, and modify Service and Training manuals and SOPs

Requirements

What you’ll need

BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge of the biotechnology/biomedical industry
Applicable military experience may qualify
2–5 years of relevant technical field service experience
Ability to travel up to 75% of the time
Residency in or near San Antonio, TX, within commuting distance to the airport
Highly motivated with strong problem-solving ability
Excellent verbal and written communication skills
Good technical writing abilities
Knowledge of installation, spare parts management, issue resolution, and service operation measurement
Ability to operate, maintain, repair, and troubleshoot medical/device systems
Ability to use and properly interpret data and technical instructions

Benefits

Comp & perks

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Accrual of three to five weeks’ vacation annually for hourly employees, based on tenure
Up to 64 hours annually of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
Discretionary annual bonus for non-sales roles
Eligibility for the Company’s long-term incentive plan may apply