Field Service Engineer, Medical Device

Haemonetics

Field Service Engineer installing, maintaining, and repairing Haemonetics’ blood-management medical devices around Baltimore. Providing onsite customer training, troubleshooting, technical support, and service documentation.

Posted 8/6/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $37 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical field service, including installation, maintenance, and repair of instrument systems within the biotechnology/biomedical industry. Proficient in customer support, technical writing, and effective communication to ensure customer satisfaction and operational efficiency.

Highest-signal resume keywords

Technical Field Service ExperienceInstallation And Maintenance Of Instrument SystemsCustomer Support And InterfaceTechnical Writing AbilitiesProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationMaintenanceRepairTechnical AssistanceData InterpretationService Operation MeasurementDocumentation In SFDCTraining In Equipment OperationLogistics CoordinationPerformance Analysis

Soft Skills

Customer Satisfaction FocusExcellent Communication SkillsHighly MotivatedProblem-Solving Ability

Industry Keywords

BiotechnologyBiomedicalElectrical EngineeringMechanical EngineeringService Parts Inventory ManagementSOPsField ModificationsContract RenewalsTechnical DirectionMilitary Experience

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Respond to service requests and ensure customer satisfaction
Install, upgrade, repair, and maintain instrument systems in the defined territory
Manage installation, spare parts, issue resolution, and service operation measurement
Follow up with customers and own product- and service-related issues
Provide ongoing customer support and act as a continuous customer interface
Interface between field organization and internal support teams
Provide onsite technical assistance and coordinate new system placements
Develop leads, promote upgrades, and support contract renewals
Provide technical direction and assistance for equipment operation, maintenance, repair, logistics, field modifications, and installation
Train customers onsite in proper equipment operation, maintenance, troubleshooting, and interpretation of data and technical instructions
Assist the quality team with data collection and timely reporting for performance analysis
Manage service parts inventory levels
Complete required documentation in SFDC on the same day as service
Edit, write, and modify service and training manuals and SOPs

Requirements

What you’ll need

BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge of the biotechnology/biomedical industry
Applicable military experience may qualify
2–5 years of relevant technical field service experience
Ability to travel up to 75% of the time
Highly motivated with strong problem-solving ability
Excellent verbal and written communication skills
Good technical writing abilities
Residency in or near Baltimore, Maryland, within commuting distance to the airport

Benefits

Comp & perks

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Accrual of three to five weeks’ vacation annually for hourly employees, based on tenure
Up to 64 hours annually of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
Discretionary annual bonus for non-sales roles
Eligibility for the Company’s long-term incentive plan may apply