Field Service Engineer 2H – Medical Device

Haemonetics

Field Service Engineer providing support for Blood Management Centers and Hospitals with medical devices installation, maintenance, and customer service. Role requires extensive travel and onsite technical assistance.

Posted 7/20/2026full-timeSacramento • California • 🇺🇸 United StatesMid-LevelSenior💰 $1 - $99,999,999 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge in Electrical, Biomedical, and Mechanical Engineering, with extensive experience in repairing and servicing medical devices. Capable of providing exceptional customer support, technical assistance, and training while managing service parts inventory and ensuring customer satisfaction.

Highest-signal resume keywords

Bachelor's Degree In Engineering5-8 Years Experience In Medical Device ServicingTechnical Troubleshooting ExperienceCustomer Service SkillsService Software Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Device InstallationPreventive MaintenanceRepair Of Medical DevicesSpare Parts ManagementTroubleshootingTechnical AssistanceService Operation MeasurementDocumentationAnalytical SkillsProblem Solving

Soft Skills

Strong Communication SkillsOrganizational SkillsMentorshipCustomer Follow-UpTeam Collaboration

Tools & Technologies

Service Software ApplicationsGround Support Equipment

Certifications & Qualifications

Technical Degree Or Certificate In Engineering

Industry Keywords

Regulated EnvironmentCustomer SatisfactionOnsite Technical AssistanceInstrument SystemsContract Renewals

About the role

Key responsibilities & impact

Support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support
Provide device installation, preventive maintenance, repair, basic installation base management
Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems
Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement
Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting
Provide timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals
Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment
Manage service parts inventory levels

Requirements

What you’ll need

Bachelor's Degree - Electrical, Biomedical or Mechanical Engineering preferred
Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering preferred
5-8 Years experience in repairing, or servicing of medical devices
Mentorship and training of individuals
IT and/or software troubleshooting experience
Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.)
Excellent problem solving and analytical skills
Strong communication and customer service skills
Strong organizational skills for documentation and reporting
Proficient with service software applications
Ability to work independently and part of a team
Demonstrated customer service skills
Experience in a regulated environment

Benefits

Comp & perks

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Flexible time off for salaried employees
Accrual of three to five weeks’ vacation annually (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits