Manager, Commercial Operations – Plasma

Haemonetics

Manager of Commercial Operations for Haemonetics focused on customer satisfaction and cross-functionality. Leading initiatives in contract and process standardization alongside the sales team.

Posted 6/26/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $103,600 - $176,400 per yearWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Acts as the internal voice of the customer in support of a seamless quote to cash experience within the assigned organization
Ensures effective communication on all customer-facing activities, internal and external
Supports sales team in cross functional activities providing guidance on planning, reporting, fleet management, and contract administration
Leads standardization of policies, processes, tools and systems to enable a Global function
Partners effectively with marketing, finance, supply chain and sales on contract compliance and fulfillment, demand planning, and issue resolution as well as customer service and support

Requirements

What you’ll need

Bachelor’s Degree – Business, Finance, Supply Chain, or related degree required
5 - 7 years of experience in customer success management, sales operations, and/or customer support and service within a Commercial or transactional Supply Chain environment
Medical Device preferred, not required
Experience in developing process improvement procedures to provide guidance on planning, fleet management, and contract administration as well as customer services and support is required
Experience in managing relationships with key operational contacts and implementing benchmarking tools that drive customer value and focus on important industry KPIs
Experience utilizing Oracle order management, Salesforce, Agile, HubSpot (preferred), and Microsoft Office products including excel and PowerPoint.

Benefits

Comp & perks

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Flexible time off for salaried employees
Accrual of three to five weeks’ vacation annually for hourly employees (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementsales operationsprocess improvementcontract administrationfleet managementdemand planningbenchmarking toolsindustry KPIs

Soft Skills

effective communicationcross functional collaborationguidanceissue resolutioncustomer service