Senior Manager, Field Training, Customer Learning Experience

Haemonetics

Senior Manager developing and executing training programs for Field Service personnel. Responsible for customer learning strategy, curriculum management, and training delivery in the healthcare sector.

Posted 6/5/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $124,300 - $211,700 per yearWebsite

About the role

Key responsibilities & impact

Design, develop, and maintain technical training curricula for Field Service personnel, including onboarding, product training, and advanced skill development.
Translate knowledge of installation, maintenance, and troubleshooting practices into effective training materials and learning experiences.
Develop a range of training assets including instructor-led content, e-learning modules, job aids, and assessments.
Deliver high-quality technical and product training to Field Service Engineers, distributors, customer operators and internal teams.
Create a maintain applications training curriculum for customer operators to ensure operators fully understand operational requirements and system operations prior to utilization.
Drive consistency in training approaches, delivery methods, content, and certification standards across EMEA, US, and ASPAC.

Requirements

What you’ll need

Bachelor’s Degree in a technical discipline or equivalent experience
5–7 years of experience in technical training, field service, or learning development, preferably in healthcare or medical devices
Experience developing and delivering technical training programs and materials
Exposure to multi-region training environments or global organizations preferred
Experience supporting product launches and training execution

Benefits

Comp & perks

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Flexible time off for salaried employees
Accrual of three to five weeks’ vacation annually (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical trainingcurriculum developmente-learning developmentcontent creationtraining program deliveryassessment designinstallation practicesmaintenance practicestroubleshooting practicesproduct training

Soft Skills

communicationorganizational skillsinterpersonal skillsleadershipadaptabilitycollaborationattention to detailproblem-solvingconsistency in trainingcross-cultural communication

Certifications

Bachelor’s Degree in a technical discipline