Field Engineer

• Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
• Serve as a focal point for problem resolution assistance to subsidiary or distributor support
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs
• Install, upgrade, repair, and maintain instrument systems in defined territory
• Provide technical support to staff, contractors and customers
• Manage the Service Territory including distributor’s service staff
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Complete all required documentation in service tool (SFDC) same day as service
• Provide timely and accurate reports as requested
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintains routine contact with existing customer base
• Accurately complete expense reports weekly

Field Service Engineer – Level 2

Field Service Engineer 2 – MRI and CT

Field Service Engineer

Field Service Technician

Onsite Field Service Engineer 2

Field Service Technician