Customer Success Manager, Commercial

HackerOne

Customer Success Manager responsible for managing customer accounts and driving satisfaction for HackerOne's security solutions. Collaborating with clients to ensure successful platform utilization and retention.

Posted 5/1/2026full-timeRemote • Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts, strengthening engagement and retention by proactively identifying risks and opportunities.
Build scalable workflows and leverage automation tools to improve efficiency and consistency in customer interactions.
Adapt to evolving customer needs and organizational priorities.
Use data-driven decision making to monitor account health, analyze usage trends, and inform strategies that improve retention, expansion, and customer satisfaction.
Apply first principles problem solving to identify root causes of customer challenges.
Partner cross-functionally with Sales, Product, and Engineering to advocate for customer needs.
Lead onboarding and adoption efforts, ensuring customers successfully integrate HackerOne’s solutions.

Requirements

What you’ll need

2–3 years of experience in Customer Success, Account Management, or a related role in SaaS or technology environments
Experience managing customer relationships and supporting renewals or retention strategies
Proficiency with CRM tools and ability to analyze customer data to inform decisions
Strong communication skills, with the ability to explain technical or complex concepts clearly.
Experience in cybersecurity or security-focused SaaS environments (preferred)
Familiarity with data analysis and reporting tools to track customer performance and outcomes (preferred)
Experience supporting onboarding or customer adoption programs (preferred)
Basic project management experience coordinating cross-functional initiatives (preferred)

Benefits

Comp & perks

Health (medical, vision, dental), life, and disability insurance*
Equity stock options
Retirement plans
Paid public holidays and unlimited PTO
Paid maternity and parental leave
Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer relationship managementcustomer retention strategiesonboarding programsautomation toolsproject managementSaaScybersecurity

Soft Skills

communicationproblem solvingadaptabilitycross-functional collaboration